Overview

About Hyve
We believe that when people come together, powerful things happen. Hyve Group plc connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programmes. Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities. Our market-leading portfolio of global brands includes Shoptalk, Spring Fair, Africa Oil Week, Bett, Mining Indaba, and Retail Meetup. At Hyve, we are driven by our values: brilliant work, fresh thinking, rich connections, and collective buzz. In practice, this means we value quality, work with passion, celebrate uniqueness, and are our best when we work together. We value a diverse team and are committed to employing individuals from all backgrounds and creating a culture based around belonging. Our hybrid working model ensures we respect our peoples’ work/life balance. Human connections are our speciality, and we offer a jam-packed calendar of social events, inclusion workshops, and professional development opportunities to make sure it is always fulfilling and exciting.

About you
As a credit controller:

You will collect debtor invoices efficiently whilst maintaining best customer service practice. Maximise cash flow and minimise bad debt. Maintain/Reduce DSO. The successful applicant should be able to work under pressure towards monthly targets and strict deadlines. You will communicate with customers in writing, by telephone and sometimes face to face. Must be computer literate and able to deal with allocated ledgers but also work as part of a team.

Key responsibilities

• Sole responsibility for the collection of portfolio of approximately 500 live accounts determined by an alpha split
• Collecting outstanding invoices by telephone and email in various countries
• Maximising collections by achieving cash target, Minimising aged debt, bad debt and DSO
• Ensuring the timely receipt of invoices by the customers and or uploading customer’s invoices on various procurement portals
• Taking credit card payments via online portal and Setting up Direct Debits and Negotiating Payment Plans
• Running the cancellation invoice report and escalating outstanding invoices to third party for collections
• Ensuring risk accounts are placed ‘on stop’ on database
• Creating invoice disputes on database and assigning to appropriate staff member in sales support, removing from dispute once resolved – Credit note matching
• Assisting Cash allocator to ensure receipts are applied correctly
• Attending events to perform collections duties as required
• Performing other sundry tasks as requested by line manager
• This list is not exhaustive and there may be other activities you are required to deliver.

Valued skills

• Minimum of 2 years credit control experience essential.
• Exhibitions industry, SAP S4 Hana and Microsoft Dynamics experience preferred
• Excellent telephone manner and communications skills
• Have strong attention to detail, high accuracy and ability to work to tight deadlines.
• Have the ability to reconcile accounts and be able to work within a fast paced, high volume environment.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Finance

Industries

Events Services