Overview

Affinia Colchester, England, United Kingdom

Job Title: Credit Controller

Location: Colchester office. Hours: Full time – Monday to Friday 9am-5.30pm.

Affinia is a UK Top 50 Accountancy firm and growing. Through successful acquisitions and organic growth, we have seen significant development within the last 18 months. We focus on building authentic connections, collaboration and growth both with our clients and colleagues. Affinia is a challenger accounting, tax and business advisory firm with over 300 years’ experience, bringing together financial experts from across London, East Anglia & South East England. We have more than 500 accountancy professionals across our 11 offices and advise businesses, government and public sector organisations and individuals in the UK and internationally across seven principal practice groups: Accountancy & Advisory, Tax and Planning, Audit Services, Corporate Finance, Digital Solutions, Payroll and Financial Planning.

We offer flexible and hybrid working – your line manager will work with you to agree the pattern that works best for you and Affinia. We provide access to training providers to meet the needs of our people from both a hard and soft skills perspective, and we also work with an Apprenticeship provider to offer the combination of paid work and access to professional qualifications.

Purpose of the role:

As a Credit Controller, you will be responsible for managing your own ledger and supporting the effective collection of outstanding debts across Affinia. You will build on a solid understanding of accounts receivable processes, aged debt reporting and credit risk, combining technical expertise with relationship management to ensure prompt and professional credit control.

Working with limited supervision, you will communicate effectively with clients and colleagues, identify and escalate risks, and actively participate in workstreams that add value to the credit control function. You are expected to uphold Affinia’s RIALTO values, develop knowledge of service lines and key contacts, and act as a role model for junior members of the team. You will be supported in undertaking CICM study and other training as directed, mentor junior colleagues, provide guidance, and contribute to a culture of continuous improvement and high-quality service.

Key Tasks and responsibilities:

• Proactively manage customer accounts to ensure timely payments, supporting the company’s cash flow and financial health.
• Chase overdue debts professionally and negotiate payment plans to maintain strong customer relationships.
• Produce regular reports on aged debt, cash flow, and payment trends to inform management decisions.
• Resolve billing queries quickly and efficiently, ensuring a positive experience for customers.
• Ensure compliance with company policies, accounting standards, and relevant legal regulations.
• Continuously identify and implement improvements to credit control processes, driving efficiency and effectiveness.
• Regular meetings with portfolio managers; some travel to the office location is expected.

Skills / Qualifications:

Essential: GCSEs (or equivalent) including Maths and English, proven numeracy skills, and experience using Microsoft Excel/Office and accounting or ERP systems.

Desirable: CICM Level 3 Diploma in Credit & Collections (or actively studying), with demonstrable experience of managing ledgers, credit risk and client relationships within a finance or credit control environment.

Core Benefits:

• Opportunity to purchase 3 extra days holiday per year
• Professional membership support
• Paycare – claim money back for Dental / Optical / Professional Therapies
• Agile/Hybrid Working Policy
• Dress for your Diary Policy

Affinia is a flexible business with a hybrid working model. Applications from those seeking flexible and agile roles are welcome, and we are happy to explore preferred working patterns as part of the application.

Equal OpportunityEmployer: Affinia is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. We promote equality of opportunity for all, and selection for roles is based solely on merit.

Employment details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Finance and Accounting/Auditing
• Industries: Accounting, Financial Services, and Professional Services