Overview

We are looking for an experienced Credit Controller to join our finance team. This is a hybrid role, based within our Peterborough office. The post holder will be responsible for the collection of divisional debt and will work closely with the finance and data administrators/coordinators to resolve client queries and minimise the debt position. The post holder will join a fast-paced finance team within our multi-service office alongside the IT and HR teams. We welcome applications from those seeking flexible or agile working arrangements and can discuss these at the application stage.

Main responsibilities

• Maintain the Sales Ledger for one of our divisions, using Microsoft Dynamics 365 Business Central and Credit Hound
• Reconcile bad debt against each account
• Work under the direction of and report to the Billing & Credit Manager, while also being able to work on own initiative on overdue accounts
• Minimise debtor days, overdue debt and the risk of bad debt
• Build excellent working relationships with internal customers to ensure continual communication and timely updates on outstanding payments
• Manage key accounts to build and manage relationships effectively
• Organise and attend meetings with clients or via MS Teams to resolve outstanding debt issues
• Use initiative to achieve targeted results while maintaining customer goodwill
• Liaise with the finance and data administrator/coordinator roles regarding applications and their potential impact on queries and delayed payments
• Handle queries and resolve problems with customers within company guidelines and policy
• Set up and maintain accurate and up-to-date customer details and account records for new and existing customers
• Inform senior management about payment performance of accounts requiring assistance in collecting debt
• Approve new customers and check accurate data and credit limits for new and existing clients
• Provide additional support and absence cover for the Credit Control team when required
• This job description is not exhaustive and may be adjusted to ensure the smooth running of the department

Qualifications and skills

• Experience as a Credit Controller
• Excellent customer service and time management skills
• Excellent attention to detail and accuracy; proactive and numerate with strong written analytical skills
• Excellent communication and strong interpersonal skills; a team worker with strong problem-solving ability
• Fully computer literate with a thorough understanding of MS Office (Excel, Word, Outlook) and Credit Control software such as Credit Hound
• Clear financial record and the position is subject to a credit check
• Attention to disability matters; compliant with Disability Confident employer requirements

Disability Confident and equality

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. For more details please refer to the employer’s guidance during the recruitment process.

Benefits and additional information

We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits.