Overview

Credit Controller
Salary: £28,000 - £32,000 (DOE)
Location: Crayford, DA1 4QX
Contract type: Full time, Permanent
Hybrid once fully up to speed (Tuesday & Wednesday in the office)

As a Credit Controller, you will manage and collect customer accounts to ensure high satisfaction and effectively reduce debtor balances. Your role includes being the primary contact for credit control issues, attending meetings with major customers and Sales to discuss debt, and handling court paperwork and liquidation processes. You will work closely with cash allocations and invoicing teams, maintain detailed credit control records, and provide support to other team members as needed. Proactive management of company debts, collaboration with various departments, and achieving KPIs set by the line manager are key aspects of this role.

Key Responsibilities

• Take a proactive role in managing and collecting company debts
• Be the point of contact for all credit control issues for your ledger
• Attend meetings with large customers to discuss debt issues
• Attend Sales meetings to discuss customer debt issues
• Raise court paperwork as required and ensure all court deadlines are met
• Efficiently manage customers in liquidation processes to a satisfactory resolution
• Collaborate with cash allocations and invoicing teams to maintain high standards
• Work closely with all departments across the division to resolve issues
• Provide cover for other members of the credit control team as needed
• Keep detailed credit control notes on the system and regularly send customer statements
• Meet KPIs set by the line manager

About you

• Experience dealing with large multi-location blue chip clients
• Experience using Netsuite or similar systems
• Significant experience handling technical and legal credit issues
• Strong communication, negotiation, and influencing skills
• Advanced Excel skills with the ability to analyse large volumes of data
• Experience working to strict deadlines
• CICM qualification is an advantage

Benefits

• Annual Leave – 25 days + bank holidays
• Life Assurance – 2x basic annual salary
• Bereavement Counselling – Support during difficult times
• Free Onsite Parking
• Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
• Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)