Join to apply for the Credit Controller role at Taylor Wessing UK

This is a Liverpool based role, helping to support and working within a small, dedicated collections team based in Liverpool. The role reports into the Credit Control Manager and will provide support to specific fee earning departments in the collection of aged debts. This role involves regular liaison with the Legal Services Team (Partners & Secretaries) and clients whilst always maintaining accurate records. The Credit Controller will also provide support to the London based Working Capital Manager and Revenue Controllers.

This is a great opportunity to become a part of an established team that is striving to reduce the Firm's lock up and reach its cash collection targets whilst improving processes and delivering innovative credit control solutions to the Firm and our clients.

Key Responsibilities

• Actively manage debtor balances within specific groups, whilst keeping finance systems up to date at all times.
• Chasing client invoices via telephone and email.
• Together with the other team members reviewing the department credit control inbox, ensuring all queries are cleared daily.
• Attending regular Skype/Teams meetings with London to monitor cash collected v target.
• Liaise with the Revenue Controllers to raise and resolve any credit control issues or queries preventing settlement of debt.
• Assisting with the production of regular reports and monitoring daily cash collection targets.
• Assist office cashiers with reconciling bill payments, ensuring remittance advices are provided at all times.
• Updating collections software daily, ensuring payment history contact data is up to date at all times.
• General assistance to the Credit Control Supervisor and Revenue Controllers with ad hoc projects as required.

Knowledge, Skills And Experience

• Experience of operating in a similar role within professional services is essential, together with a tenacity for detail and delivering excellent client service. Legal sector experience is desirable, but not essential.

Skills

• Client Service focus
• Attention to detail and ability to investigate and provide solutions to identified problems
• Ability to work under pressure
• Speed and high degree of accuracy of input
• Motivated team player with a proactive attitude
• Manages workload proactively and independently and shows commitment to team objectives
• Seeks the relevant information to ensure prompt and successful completion of tasks
• Excellent written and oral communication skills
• Promotes a professional approach to work in both appearance and manner
• Seeks opportunities to learn and develop skills
• Good interpersonal skills

Experience

• Essential
• A minimum of 2 years' experience handling a significant volume of invoice chasing.
• A minimum of 2 years' experience working in a legal environment or professional services.
• Working knowledge of all Microsoft applications e.g. Word, Outlook, PowerPoint, Excel.
• VAT knowledge.

• Desirable
• Working knowledge of the Solicitors’ Accounting Rules.
• Experience of Aderant Finance System.
• Knowledge of billing.

Benefits

• Hybrid working (opportunity to work remotely while spending three days a week in the offices).
• Holiday: 25 days plus a discretionary day in December; up to five extra days can be purchased each year (pro rata).
• Enhanced Maternity and Paternity leave: after one year of service, up to 26 weeks leave at full pay if you or your partner give birth or adopt a child.

Our culture

Nurturing a diverse, inclusive culture allows all talent to flourish. We value and celebrate differences and are committed to fair treatment of all candidates regardless of age, caring responsibilities, disability, gender identity, marital status, neurodiversity, pregnancy, race, religion or belief, sex, sexual orientation and socio-economic background.

The way we work

At Taylor Wessing, we are committed to creativity, problem solving and continuous learning. We are a firm large enough to support your ambitions and connected enough to be a true community.

Note: For the full job description, please refer to the official job posting.