Overview

About the role: Credit Controller - Maternity Cover up to 03/04/26 - Office Based in Southport (North West)

About the Company

Our journey began back in 1929. Since then, we ve continued to build a strong and resilient business with a great future. It's why we believe we re the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, you ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

Responsibilities

• Providing invoices, credit notes and statements to customers.
• Follow the company collection procedure to minimise bad debt.
• Monitor customer credit limits, customer spend and obtain credit reports when required
• Liaising with internal and external customers to resolve customer queries.
• Agree & monitor customer payment plans
• Generate aged debt reports and make contact calls/emails to gain payment of the overdue
• Take customer card payments
• Follow company procedures for business closures, liquidation/administration/legal transfers.
• Credit check and process new account forms
• Covering colleagues workload for annual leave
• Allocation of payments received
• Chasing remittances
• Monitoring various inboxes
• Processing direct debits
• Reconcile customer accounts
• Use multiple in house computer systems along with Microsoft Office and Teams
• Hybrid working when probation is passed (3 days office, 2 days home)

Qualifications and success criteria

• Be able to provide examples of a commitment to service excellence
• Work well on your own and as part of a team
• Excellent communication skills
• Demonstrate the ability to work under pressure and to deadlines
• Time management skills
• Excellent problem solving skills
• Good attention to detail
• Experience of using Microsoft Excel to an intermediate level.
• Previous experience is preferred but not essential

The essentials

- 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more

- A pension - contribute 4% and we ll match you (after year 1, we ll match your contributions up to 6%).

- Life cover that you can increase.

- Access to confidential support and counselling, when you need it.

- A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

- Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.

- Get paid as you earn - access to up to 20% of your pay before payday.

- Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey

We re on a journey towards creating the best possible workplace. We ve got some way to go, but we re building a diverse and caring workforce. One that s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!