Overview

Job Description - Customer Experience Executive (16315)

Customer Experience Executive (16315)

Description

As our Customer Experience Executive, you’ll support the delivery and improvement of the end to end experience for easyJet holidays customers. Working as part of the Customer Team, you’ll contribute to projects that shape how we design, monitor, and evolve our customer journey, using insight and feedback to improve satisfaction, engagement, and consistency across all touchpoints.

You’ll work closely with teams across the business to help identify and address issues that affect our customers, supporting improvements to both internal processes and customer facing solutions. You’ll also contribute to the creation of journey maps, reports, and presentations to help communicate the impact of customer experience initiatives.

The role involves analysing data and feedback to identify trends, spot opportunities, and support the teams recommendations with evidence. You’ll also play a part in operational response during periods of disruption or crisis and take part in a 24/7 on call support rota as needed.

What you’ll bring to the team

You will need to have experience of working in customer experience or a related area, and understand how to support customer focused processes. You’re confident with analysing feedback, asking the right questions, and working with others to find practical solutions that benefit both the customer and the business.

You’re able to manage competing tasks, work flexibly, and adapt when things change (especially during periods of disruption). You work well with others but can also take ownership of your own workload.

You’re focused on delivering a consistent and high quality experience, with a clear understanding of how to balance customer needs with commercial priorities. Any experience with journey mapping or structured customer insight work would be an advantage, but just as important is your ability to think clearly, act proactively, and contribute to a team that puts the customer at the centre of everything.

What’s in it for you

In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, 5% pension contribution, and private medical insurance. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.

You\'ll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.

At easyJet holidays, we create unforgettable experiences for our customers, we strive to do the same for our people. As such we\'re committed to supporting our team with development opportunities and a welcoming atmosphere.

The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.

How to apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation

About easyJet holidays

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.

In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.

By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.

Make a difference with your next role. Make it easyJet holidays.

Requirements of the Role

#LI-MR1 #ejholidays #LI-HYBRID

Business Area

Customer - easyJet holidays

Primary Location