Overview

Customer Relationship Specialist – Key Responsibilities

• Build and nurture strong relationships with subscribers to elevate the overall platform experience
• Strategically promote exclusive content, using tailored upselling techniques to maximise sales
• Analyse customer engagement and feedback to optimise outreach and communication scripts
• Transform interactions into sales opportunities by leveraging persuasive and authentic conversation
• Drive subscriber satisfaction, loyalty, and engagement to support creators’ revenue goals

Profile of an Ideal Customer Relationship Specialist

• Agile & Open-Minded: Willingness to adapt and adopt best practices in response to changing customer needs
• Strong Sales Insight: Understanding of customer psychology, digital sales, and marketing processes
• Exceptional Communicator: Superior written skills with the ability to persuade and negotiate effectively
• Relevant Experience: At least one year in a customer service, sales, virtual assistance, or business development role
• Remote Work Capable: Access to a reliable internet connection and a dedicated home office setup
• Flexible Availability: Open to a rotating schedule (day, evening, or night shifts across a 4-day working week)
• Collaborative Attitude: Eager to provide shift cover when needed in exchange for additional incentives

Recruitment & Onboarding for Customer Relationship Specialist Roles

Efficient Recruitment Journey: One interview → Creative communication case study → Offer

• Quick Start: Intakes available almost every Monday
• Showc ase Skills: Practical assessment focused on creative and authentic customer engagement
• Comprehensive Training: Up to 2 weeks of fully paid onboarding to set you up for success*
• Training payment contingent on completion and continued roles with the company

Customer Relationship Specialist Salary and Benefits

• Starting Pay: $400 USD for an 8-week probation period
• Standard Rate: $500 USD after probation
• Work Arrangement: Contracted 40 hours per week (10-hour shifts, 4 days per week)
• Incentives: Attainable commission and performance bonuses totalling $1000+ monthly (1.5%–3% typically)
• Payment Routine: Bi-monthly, on the 15th and last day of the month
• Commission Payment: Earnings paid one month in arrears

Why Join Our Customer Experience Team?

Become a vital part of the creator economy by making a real impact through meaningful subscriber relationships and exceptional communication. Ready to leverage your talents for a fast-growing, innovative platform? Apply now!