Overview

This range is provided by Orange Connex Global UK Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Orange Connex UK is looking for a Customer Service Specialist to join our dynamic and growing team. In this role, you’ll play a key part in supporting our sellers (B2B) and internal teams. You’ll manage enquiries, ensure timely resolutions, and uphold our high service standards in every interaction.

Responsibilities

• Handle fulfilment-related queries via email, phone, and live chat.
• Manage day-to-day case load, ensuring timely and accurate responses.
• Communicate clearly with sellers and internal teams to resolve issues efficiently.
• Deliver exceptional customer service and administrative support.
• Gain and apply knowledge of ecommerce fulfilment and our standard operating procedures.
• Ensure all tasks and system entries are completed accurately and on time.

What we’re looking for

• 2+ years’ customer service experience, ideally in ecommerce fulfilment, 4PL, or logistics.
• A quality- and results-focused mindset, with strong attention to detail.
• Strong emotional intelligence – able to show empathy and stay calm under pressure.
• Excellent problem-solving skills, with the ability to identify root causes and resolve issues proactively.
• Comfortable managing multiple tasks and priorities in a fast-paced environment.
• Takes ownership of issues and follows through to full resolution.
• Tech-savvy and confident using customer support tools (experience with Zendesk is a plus).
• Clear communicator, both written and verbal – able to work with customers and stakeholders at all levels.
• A true customer advocate, always looking for ways to improve the service we offer.
• Capable of working independently and as part of a team, making decisions based on defined processes.
• Fluent in English (written and spoken); Mandarin is a bonus, but not essential.
• Eligible to work in the UK on a permanent basis.

About Orange Connex

At Orange Connex, we're shaping the future of ecommerce fulfilment — and our people are at the heart of it. You'll be part of a multicultural, positive, and supportive team, working in a fast-growing environment that feels like a start-up, but with the backing of a global business.

This is a place where you can bring your experience and knowledge, learn new skills, and feel empowered to share ideas and make an impact. We believe in open communication, celebrating wins together, and continuously improving how we work.

Values

• Respect and support each other
• Work as one team
• Share best practices
• Collaborate and contribute ideas freely

Benefits

• £24–26k salary (plus bonus, depending on experience).
• A modern hybrid working setup in our Chiswick, London office (3 days onsite).
• A fast-paced, innovative environment where no two days are the same.
• A culture of ownership, learning, and continuous improvement.
• Half-yearly reviews and potential to grow into more senior roles.

Ready to join us? Apply now!