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HR & Office Manager at Searchland & Buildscout

Role: Customer Success Associate

Reporting To: Buildscout Commercial Director

Working Location: Hybrid / London (3 days a week on site at our Shoreditch office)

Construction Tech | SaaS | Customer Success

________________________________________________________________________

About Buildscout

Buildscout is revolutionising lead generation for the UK construction industry. We use real-time planning application data to help contractors, developers, and tradespeople secure high-quality, location-specific jobs before the competition and with minimal hassle.

We deliver reliable, guaranteed leads, automate the entire outreach process — from planning data filtering to sending conversion-optimised letters and follow-ups, and provide a user-friendly dashboard to track campaigns and measure ROI in real time.

Buildscout is backed and supported by Searchland, the UK’s leading B2B prop-tech company transforming how businesses and individuals access and leverage property data. This role reports to Buildscout’s Commercial Director and works closely with teams across product, sales, and data.

About the Role

We’re looking for a proactive and empathetic Customer Success Executive to support the success of our clients. You’ll play an essential role in helping customers get started with Buildscout, understand our product, and receive ongoing support. Working closely with the Customer Success and wider team, you’ll help ensure that clients have a positive experience and continue to see value in the platform.

This is a great opportunity for someone early in their career to grow their experience in a customer-facing role within a dynamic tech company.

Your Responsibilities

• Assist with onboarding new customers, helping them set up and start using the platform
• Support day-to-day client communications through email, calls, or video meetings
• Help monitor customer activity and flag any issues or risks to the Customer Success Manager
• Deliver basic product walkthroughs or training sessions (with guidance where needed)
• Collect and share customer feedback with internal teams to help us improve
• Maintain clear, up-to-date records in HubSpot and Google Workspace
• Work closely with the Customer Success Manager to ensure excellent service

Experience

• Right to work in the UK
• 1 year + of experience in customer success, account management or a similar client-facing role
• Excellent verbal and written communication skills
• Strong organisation and a proactive, solution-focused attitude
• Comfortable working in a fast-paced start-up environment
• Previous experience in SaaS, PropTech or construction industries
• Familiarity with HubSpot or similar CRM tools

Interview Process

Stage 1: 15–20 minute introductory call with HR

Stage 2: 30–40 minute interview with the Commercial Director

Stage 3: Final 1 hour interview with Buildscout Commercial Director and Searchland Founders

What We Offer

• 25 days annual leave + bank holidays off
• Your birthday day off and Christmas office shutdown as gifted leave
• A MacBook and home office equipment: monitor, mouse, keyboard, HDMI adapter for working from home as standard
• Flexibility on location & hours
• Employee EMI Scheme
• HealthShield Employee Cash Plan
• 1st week of the month is free lunch and work drinks
• Team building activities such as team bake-off, 3 Peaks and more
• Staycations and holiday abroad (subject to targets)

We are committed to creating an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We welcome applications from all backgrounds, regardless of race, ethnicity, gender, sexual orientation, disability, age, religion, or any other characteristic. If you require any adjustments during the recruitment process, please let us know—we are happy to support you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Customer Service

• Industries

  Construction, Real Estate, and Software Development

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