Overview

Customer Success Manager (Technical), UK. Join our global team as a strategic and technical advisor who helps enterprise customers adopt, optimize, and expand AlgoSec’s solutions. You’ll own post-sales success, driving adoption, value realization, and customer satisfaction while partnering closely with Sales, Technical Services, Product, and Engineering. You’ll combine relationship management with a strong grasp of IT security infrastructure to guide customers through successful adoption and expansion.

Reporting to

VP, Global Customer Success

Location

UK (Home office)

Responsibilities

• Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization.
• Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans.
• Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. Flag churn risks early and lead mitigation efforts.
• Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential.
• Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights.
• Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints.
• Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base.
• Advocate Internally: Represent the customer’s voice and ensure their needs are championed across the organization.

Qualifications

• 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration.
• Proven experience managing strategic and enterprise-level customers with measurable success.
• Strong understanding of network security, governance, audit, risk, and compliance practices.
• Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits).
• Excellent consulting, project management, and data-driven decision-making skills.
• Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST).
• Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN).
• Resilient and adaptable in dynamic, fast-paced environments.
• Willingness to travel up to 50% of the time.
• Executive presence and ability to manage high-stakes conversations and escalations.

Advantages

• Experience with Salesforce.com and Gainsight.
• Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.
• French, Spanish or Italian fluency.

Employment details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Computer and Network Security

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.