Overview

Customer Success Manager (Technical), UK – Join AlgoSec as a Customer Success Manager to drive post-sales success, adoption, value realization, and customer satisfaction for enterprise customers. You’ll partner with Sales, Technical Services, Product, and Engineering to help customers adopt and expand AlgoSec’s solutions in accordance with their security and networking needs.

CSMs are strategic and technical advisors who help our enterprise customers adopt, optimize, and expand their use of AlgoSec’s solutions. You’ll combine relationship management with a strong grasp of IT security infrastructure to guide customers through successful adoption and expansion. Reporting to: VP, Global Customer Success. Location: UK (Home office).

Responsibilities

• Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization.
• Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans.
• Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. Flag churn risks early and lead mitigation efforts.
• Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential.
• Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights.
• Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints.
• Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base.
• Advocate Internally: Represent the customer’s voice and ensure their needs are championed across the organization.

Requirements

• 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration.
• Proven experience managing strategic and enterprise-level customers with measurable success.
• Strong understanding of network security, governance, audit, risk, and compliance practices.
• Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits).
• Excellent consulting, project management, and data-driven decision-making skills.
• Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST).
• Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN).
• Resilient and adaptable in dynamic, fast-paced environments.
• Willingness to travel up to 50% of the time.
• Executive presence and ability to manage high-stakes conversations and escalations.

Advantages

• Experience with Salesforce.com and Gainsight.
• Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.
• French, Spanish or Italian fluency.

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.