Customer Success Manager

New Today

RoleOverview

  • Location:Hybrid/NewMalden,GreaterLondon(3daysoffice,2daysWFH)
  • Package:£50,000-£70,000pa,AnnualBonus&Benefits
  • Industry:SAAS

What You’ll Be Doing

  • Buildtrustedrelationshipswithclientswhiledrivingmeasurableresults,notjustactivity.
  • GuideHR,TalentAcquisitionandL&Dleaderstonewwaysofworkingthatdeliverrealoutcomes.
  • SpotcommercialopportunitiesandcollaboratewithSalestogrowaccounts.
  • Anticipateclientneedsandproactivelyreducechurnriskbeforeitarises.
  • Driveadoption,influencebehaviours,andensuresolutionsarefullyembedded.
  • Identifyandempowerclientchampionstoincreaseinternalandexternalreferrals.
  • Feedvaluableclientfeedbackintoproductteamstoshapefutureroadmaps.

MainSkillsNeeded

  • 3-5yearsinclientsuccess,ideallywithinB2BSaaS,HRtechorassessment.
  • Strongcommercialawarenessandabilitytoidentifywherevaluecanbecreated.
  • Confidentworkingacrossstechnplatforms,withatrackrecordofturningdataintoactionableinsights.
  • ExperienceengagingHR,TalentAcquisitionorL&Dstakeholderswouldbepreferred.
  • CRMexperience(HubSpotpreferred).
  • Curious,consultative,collaborativeanddrivenpersonality.

What’sinItforYou

  • Workforarecognisedleaderintheassessmentspacewithinnovative,AI-driventools.
  • Asupportive,collaborativeenvironmentwhereimpactandoutcomesareprioritised.
  • Flexibleworkingwithabalanceofofficecollaborationandhomefocustime.
  • Competitivesalary,bonuspotentialandcomprehensivebenefitspackage.
  • Opportunitytoshapehowleadingorganisationshireanddeveloptheirpeople.

CalltoAction

We’vesavedyouaseat.Nowwejustneedtherightpersontofillit.

Weareanequalopportunityemployerandvaluediversityatourcompany.Wedonotdiscriminateonthebasisofrace,religion,colour,nationalorigin,gender,sexualorientation,age,maritalstatus,veteranstatus,ordisabilitystatus.

ByapplyingyouareconfirmingyouarehappytobeaddedtotheAdditionSolutionsmailinglistregardingfuturesuitablepositions.Youcanoptoutofthisatanytimesimplybycontactingoneofourconsultants.

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Location:
London, England, United Kingdom
Salary:
£125,000 - £150,000
Job Type:
FullTime
Category:
Management & Operations

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