Overview

About Learn Amp Learn Amp is an award-winning People Development Platform. We help our customers drive increased learning, engagement and performance in their people. Our mission is 'making work life, work better'. We're fast-growing and looking for a Customer Success Manager to join our talented Customer Success team.
The opportunity: We are looking for someone who is customer-obsessed! You'll be joining a small team with an opportunity to make a big impact and have a high level of responsibility from Day 1. You'll have the chance to see inside how global businesses approach L&D and have an impact on thousands of people's work-lives. You will be managing a portfolio of customers, driving product usage and developing strong relationships. In short, you'll help customers get maximum value from Learn Amp.

Responsibilities

• Build deep relationships with relevant stakeholders and decision makers, always putting the customer front and centre
• Lead regular business reviews with different customer stakeholders, gaining and providing feedback and exploring additional opportunities to work together
• Drive retention and revenue: Spot churn risks early and deliver effective interventions
• Measure and report success: Track and monitor customer health and coach customers to measure and share their own success stories
• Be a customer champion: act as the voice of the customer and collate feedback to share with internal teams
• Solve problems and make a real difference: develop an in-depth understanding of customer needs and challenges to create Success Plans
• Improve processes: work with Customer Success Leads to ready the business for scale
• Have a commercial mindset: Manage your customers' renewals, expansions and plans towards their relevant strategic goals
• Roll up your sleeves in a fast-paced, start-up/scale-up environment and adapt to change

Qualifications

• 2-3+ years' experience working as a Customer Success Manager in a B2B SaaS environment
• Proven track record of successfully managing a portfolio of customers; ideally experience in Learning and Development, HR or Education
• Natural coaching style with a knack for asking great questions and building a consultative partnership with customers
• Care deeply about learning outcomes and helping others achieve success
• Willing to roll up your sleeves in a fast-paced environment
• Adaptable and open to frequent feedback to drive continual improvement
• Confident engaging with senior stakeholders, executives and C-suite leaders
• Tech-savvy; familiar with LMS and LXP systems. Bonus: HubSpot, Pendo.io and Monday.com
• Strong communication: clear, confident and persuasive
• Coaching approach: know how to ask the right questions to help customers unlock solutions
• Attention to detail and pattern recognition in data to drive action
• Results-oriented: prefer iterative experimentation over perfection
• Creative problem solver with a focus on continuous improvement
• Ability to learn new systems and use multiple tools
• Ability to prioritise, multi-task and perform effectively under pressure

Values

• Integrity: open, authentic, and benevolent honesty
• Innovation: curiosity and comfortable with creative tension
• Impact: deliver quick, practical solutions
• Ownership: self-starters who manage themselves and stay resilient

Benefits

• Salary: £50,000-£55,000 (dependent on experience)
• Holidays: 25 days paid holiday, increasing with tenure, plus the option to buy additional leave
• Bank Holiday Substitution: Flexibility to use bank holidays elsewhere in the year
• Remote Work: 25 days work-from-anywhere, increasing with tenure
• Sabbatical Leave: Option after 5 years
• Employee Options Scheme: Available after 12 months
• Hybrid Work Model: Flexible working with a Central London office
• Equipment: Work laptop and £250 new joiner equipment budget
• Health Insurance: Private medical insurance with Vitality
• Annual eye test
• Cycle to Work Scheme: Available
• Employee Perks Program: Perks at Work
• Company Social Events: Monthly events and weekly Lunch and Learn sessions
• Learning and Development: Commitment to your growth with internal mentors and external coaching

At Learn Amp, we embrace diversity and foster an inclusive environment where people can feel fulfilled at work. We encourage applications from all backgrounds and are committed to making work-life work better.