1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Description

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.

• Offres d'emploi
• Les Secteurs
• Industrie
• Numérique
• Santé
• Transition écologique
• Agriculture
• Rejoindre la Mission French Tech
• Découvrir les métiers de la Tech
  

• London
• Full-Time
• Apply Now
  
  

• Competitive package
• Stock options to ensure you have a stake in Pigment's growth
• Bike2work scheme – save on a new bike and gear while commuting the greener way
• Trust and flexible working hours
• Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
• High-end equipment (based on stock/availability) to do your work in the best conditions
• Remote-friendly environment
  
  

• Manage and maintain relationships with high volume, Mid-Market accounts, ensuring they attain a high level of adoption and business value from using Pigment.
• Drive customer renewals by proactively engaging with customers, identifying opportunities for expansion, and demonstrating the value of continued partnership.
• Collaborate with sales teams to identify upsell and cross-sell opportunities within the existing customer base, working towards revenue expansion goals.
• Develop and implement strategies to drive customer adoption, usage, and satisfaction, utilising digital-touch approaches and automation technologies like PlanHat.
• Leverage data and metrics to track customer health, identify at-risk accounts, and implement retention strategies to minimise churn.
• Partner with the product team to gather customer feedback, relay enhancement requests, and contribute to the product roadmap based on customer needs and insights.
• Deliver virtual presentations, webinars, and training materials to educate customers on best practices, new features, and updates related to Pigment's platform.
• Create customer-facing messaging and content, including email communications, newsletters, and knowledge base articles, to effectively communicate product updates, best practices, and other relevant information.
• Collaborate with cross-functional teams, including marketing and customer support, to ensure a seamless customer experience throughout the customer journey.
• Maintain accurate records of customer interactions, account details, and activities within the CRM (Salesforce) and the Customer Success platform (PlanHat).
• Collaborate closely with certified Pigment Partners (third parties) to ensure customer implementations run smoothly and result in deployments that align with expected outcomes and drive successful adoption.
  
  

• You have significant experience in customer success, account management, or a similar role within a software/SaaS company.
• You have a proven track record of effectively managing high-volume, lower-value accounts, and driving customer adoption, satisfaction, renewals, and expansion.
• You have experience with digital-touch customer engagement strategies, automation technologies, and platforms like PlanHat.
• You are highly skilled in the creation of written communications and visual content to support the curation of digital messaging and communication
• You have a strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion.
• You have excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation.
• You have outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at all levels.
• You are results-oriented with a proactive and strategic approach to problem-solving in a fast-paced, dynamic environment.
• You are self-motivated and adaptable, with the ability to work both independently and collaboratively within cross-functional teams.
• Bonus: skilled in the creation of video or animated content
  
  

• Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
• Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
• Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
• Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
• Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organisations
  
  

• Contract Type: Full-Time
• Location: London
• Possible partial remote
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at La French Tech Taiwan by 2x

Get notified about new Customer Success Manager jobs in London, England, United Kingdom.

Kingston Upon Thames, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

Stanmore, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 months ago

TikTok LIVE - Global Customer Service Operations Manager

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 8 months ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Director, Customer Experience & Learning and Development

London, England, United Kingdom 2 days ago

Senior Digital Customer Experience Manager

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 17 hours ago

City Of Westminster, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.