Overview

Customer Supply Planner - 9-12 Month FTC

Weetabix is seeking a Customer Supply Planner to serve as the voice of the customer, prioritising their needs to ensure efficient product delivery and On Time In Full (OTIF) performance. This role involves collaboration with stakeholders across manufacturing, planning, warehousing, transport, and customers. Key responsibilities include producing accurate forecasts and demand signals in partnership with demand, forecasting teams, and commercial partners, aimed at maintaining product availability, reducing excess inventory, minimising costs, and enhancing overall operational efficiency.

Closing date: Tuesday 9th September
Interview process: One Stage Interview
Working pattern: Hybrid 2 Days per week on site - Weetabix Wednesday, where everyone comes into the office for some great collaboration and meetings - it’s a must! While we operate a hybrid working pattern, we are committed to providing reasonable adjustments or flexibility where needed.

We’re happy to make reasonable adjustments throughout the recruitment process—just let us know how we can support you.

Responsibilities

• Customer Order Management - Oversee the entire ordering process, including processing, delivery, data alignment, returns, and invoice discrepancies.
• Customer Supply Issues - Proactively address issues affecting customer availability and service.
• Customer Risk Mitigation - Identify and address demand-supply imbalances and implement strategies to mitigate risks.
• Sales Opportunities - Collaborate with the business to reduce slow-moving items and clear aged stock.
• Demand / Forecasting - Lead short to medium-term forecasting and analyse order patterns to improve efficiency.
• Demand / Forecasting Risk Mitigation - Work with planning teams to maximise sales while ensuring future availability.
• Customer / Weetabix Strategy Alignment - Collaborate across functions to align strategies and implement key initiatives.
• Continuous Improvement - Lead and contribute to improvement projects aligned with strategic goals.

The Ingredients (What We Need From You)

Key Skills

• Self-motivated, organised, fast paced, can-do attitude who takes the initiative.
• Strong customer facing role, communication, teamworking and relationship building skills.
• Ability to balance the dynamics of volume, sales, profit, and cost requirements.
• Ability to influence and manage multi stakeholders in commercially sensitive situations.
• Numerate and analytical with a high level of accuracy.

Desirable Skills

• Experience in a retail or manufacturing environment in a similar role within FMCG Supply Chain.
• Knowledge of Microsoft D365 or ERP equivalent.
• Weekend cover required approx. once in every 6 weeks.

Your Bowl Of Perks (Benefits)

• Competitive salary & Annual Flexible benefits
• Annual bonus %
• Double-matched pension scheme (up to 12% from us)
• Annual Salary review
• Healthcare plan
• Discounted Weetabix products
• Continued investment in your personal development
• Flexible holiday policy (purchase up to 5 extra days)
• Access to 24/7 counselling service (via Grocery Aid partnership)
• Flexible Working Policies
• Enhanced Maternity / Paternity / Adoption Leave
• Additional Time Off for Fertility Treatment and Neonatal Care
• Working Parents Support Group
• Fully stocked kitchens filled with our products to enjoy

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Technology, Information and Internet

Note: We benchmark roles based on skills and experience and do not advertise fixed salary ranges. We are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship.