We have an opportunity for a Customer Support Advisor to join our team in Newbury.

This is a full-time fixed-term role until August 2026 with a mix of home and office working.

The starting salary is £26,000 - £28,000 depending on experience.

The Role:

As a Customer Support Advisor in our Customer Management Centre, you'll be providing administrative responses to our customers' queries. You'll be responsible for resolving them in a timely and efficient manner, collaborating with colleagues across the business.

This is a varied and busy role where you will deliver the best possible outcomes for our customers.

What we are looking for:

• Strong administration skills
• Great customer service and active listening skills
• Good computer skills as we use multiple systems
• The ability to turn problems into solutions
• Empathy and a passion for helping people
• The ability to connect and communicate effectively with colleagues across the business

What we can offer you:

As a member of the Customer Management Centre team, you'll be part of a friendly, motivated, and supportive working environment.

We invest in our people, allowing you to develop your skills and be part of something meaningful that makes a real difference in people's lives. This role offers opportunities for a career within a successful and diverse organization.

Some of our benefits include:

• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day each year up to 30 days)
• An option to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover from day one
• Participation in our Recognition scheme
• Wellbeing discounts, including gym memberships

About us:

It's an exciting time to join the team as Sovereign has joined forces with Network Homes to form SNG (Sovereign Network Group). We provide over 84,000 homes and invest in communities across London and the South of England.

Our purpose is to provide good, affordable homes in thriving communities that people love for generations.

We invest long-term in homes, our customers, and work with partners to make a lasting impact on our neighborhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places, and build on our communities' strengths.

We are committed to our Equality, Diversity, and Inclusion strategy and believe that you can truly be yourself at SNG. Visit our careers site to learn more about us and our values.