Hybrid – Glasgow City Centre (Office-based whilst training)

Love helping people and solving problems? Looking for a role where you can truly make a difference? If you’re someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer service, we’d love to hear from you!

At Golden Charter, we’ve been helping people plan ahead for over 30 years. We’re proud to work with more than 2,900 independent funeral directors across the UK, supporting families when they need it most.

We’re looking for a compassionate and customer-focused Customer Support Advisorto joinour team in Glasgow.

What you'll be doing:

You'll be the first point of contact for our customers, funeral directors, and internal teams—providing outstanding service via phone and email.

Your responsibilities will include:

• Responding to customer and partner enquiries with empathy, clarity, and professionalism
• Updating funeral plan details and processing changes
• Supporting the finance team with admin tasks and document preparation

What we’re looking for:

We’re after someone who:

• Loves helping others and has a genuine passion for delivering a great customer experience
• Has excellent communication and relationship-building skills
• Works well independently and as part of a team
• Is detail-oriented, organised, and able to manage their own workload
• Can stay calm under pressure and meet deadlines with confidence

We believe in creating a supportive, collaborative workplace where our people can thrive. Here’s what you can expect:

• A hybrid working model with flexibility—and at least one in-office day per month for team collaboration
• A flexible benefits allowance and health cash plan
• On-site perks like massages (yes, really!)
• A chance to be part of a purpose-driven company that genuinely cares

If you’re looking for a role where you can grow, make a difference, and be part of a great team—apply today!