We are recruiting a Customer Support Technician for our client, a global organisation based in High Wycombe.

The Customer Support Technician is responsible for providing technical telephone, chat and email support to end-user customers ensuring optimum customer satisfaction. It is important that the successful candidate is bright and personable; previous experience in a technical support role is advantageous but a keen learner with practical mindset and full training will be provided.

Previous experience in a customer service role is essential.

This is a hybrid role working 3 days in the office and 2 from home and is paying between £25k and £30k plus company bonus of up to 5% and fantastic benefits including private healthcare (after probation), 25 days holiday, pension and discounted gym membership. Mon to Fri 9-5.30.

Responsibilities

• Answer technical questions and perform troubleshooting service-related activities on equipment for customers
• Liaise with customers via telephone and email to ensure a first-class service at all times
• Generate revenue by upselling parts and service agreements where possible
• Support on projects from time to time

Skills / Experience

• Previous experience in a customer service role is essential
• Practically minded, keen to learn, able to pick things up quickly
• Proficient in MS Office and experienced with a CRM
• Able to work independently and stay focused under pressure
• Good team worker
• Excellent communication skills both written and verbal

Please note that we will only contact those candidates who we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

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