Customer Support Executive

2 Days Old

Overview

Glasgow City Centre (Hybrid) | £25k + Uncapped Commission | Full-time, Shift Work (including weekends)

What You'll Do

  • Provide exceptional customer support by resolving queries and connection issues efficiently.
  • Engage proactively with potential customers who have shown interest via our website.
  • Act as a brand ambassador, building awareness of our growing business across Glasgow.
  • Utilise advanced tools to swiftly address customer issues—with expert support when needed.
  • Manage inbound sales calls, identifying opportunities for upselling and customer retention.

What You'll Get

  • Competitive base salary of £25k.
  • Uncapped commission based on successful sales and customer retention.
  • 33 days holiday per year to relax and recharge.
  • Work-life balance with flexible shifts (weekend work required twice a month).
  • Join a rapidly growing, dynamic scale-up.
  • Work alongside a passionate team backed by fantastic investors.
  • Opportunity to make a significant impact as we expand across the UK.
  • Outgoing, confident individuals eager to interact with customers.
  • Relationship-builders who enjoy problem-solving.
  • Intercom experience beneficial (full training provided).
  • Someone adaptable, enthusiastic, and eager to thrive in a fast-paced environment.

Seniority level

  • Entry level

Employment type

  • Full-time
  • Industries: Consumer Services

Note: This description retains the core role focus and responsibilities while removing extraneous posting content and relocation/time-tracking chatter. It does not include disjointed or non-relevant sections from the original listing.

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Location:
Glasgow, Scotland, United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
Management & Operations

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