Overview

Fortray is recognized as an IT Services, Training and Recruitment Consultancy based in London and Ireland with a presence in Pakistan. We specialize in IT cyber-Security, Cloud and IT Infrastructure, DevOps, Data Analytics, AI/ML, Project Management and more. Fortray promotes from within and offers opportunities to work abroad with potential relocation to client locations across the globe.

Job Title: Data Analyst

Location: Fully Remote

Timings: Monday to Friday, 9 AM to 6 PM BST

Must have a 2 to 3 hour backup, 22 to 24” monitor with HDMI cable, table, chair and a quiet place to work.

Role Responsibilities

• Escalating faults to project team and vendors ensuring they are dealt with in a timely manner
• Providing support to network services and dealing with network faults
• Up to 3rd level support for faults and change requests
• Ensuring cases are documented well
• Involved in delivering projects and solutions
• Deploy, improve and modify network configuration including firewalls and switches as required by business needs
• Assist the Network Analyst, Service Ops team and Engineering teams with escalated problems
• Identify opportunities to improve service to customers so that SLAs are exceeded and customer feedback is consistently high
• Help colleagues within and outside the Engineering team with issues related to applications and platforms
• Improve existing systems and capacity monitoring
• Adhere to internal IT processes (change/incident/problem) as set out by the IT department
• Ensure all aspects of the system are adequately documented and reviewed

Qualifications

• Hands-on experience with VLAN tagging, DHCP, DNS, TCP, UDP, and IP services (DIA, VPN, CPE, DSL)
• Network multi-vendor and CLI troubleshooting experience
• Understanding of remote access and remote-control software
• CCNA certification or equivalent is preferable
• Strong attention to detail and accuracy
• Excellent communication and people skills
• Ability to engage at all levels internally and externally
• Positive contribution to the team atmosphere
• Ability to multitask and work under pressure
• Honesty, sincerity, and a strong work ethic
• Comfortable working with UK hours
• Basic amenities: high-speed internet, a laptop, and noise-canceling headphones

Seniority

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Note: This posting includes standard information about the role and the organization. EEO statements and standard application notices may apply as required by law.