Overview

Join to apply for the Data Platform Operations Analyst role at Kingfisher plc.

We’re Kingfisher, a team of over 74,000 colleagues who bring Kingfisher brands—B&Q, Screwfix, Brico Depot, Castorama and Koctas—to life. We aim to become the leading home improvement company and grow the largest community of home improvers in the world. We are committed to treating all colleagues, future colleagues, and applicants equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious or philosophical belief, political opinion, disability, gender identity or expression, or sexual orientation. We offer flexible and agile working, with a blend of working from home and offices in London, Southampton & Yeovil. We can discuss how we can support you best.

This role will be based at our Paddington office on a hybrid basis, with a general expectation of 2–3 days in the office each week.

What’s the job?

• Work with TCS colleagues and delivery teams to ensure that all data incidents are managed successfully and resolved within agreed timescales.
• Work with the Service and Operations Manager to identify and develop improvements and automations that deliver an enhanced customer experience.
• Ensure that timely and accurate incident and maintenance communication is available to colleagues.
• Support in the delivery of audits and usage reporting.
• Work closely with the delivery and platform teams to create a forward-looking capacity plan for the data platform.
• Work closely with our Data DevOps, TCS and delivery team colleagues to identify and deliver improvements to the technical operational support that we provide.

What you’ll bring

• A data-driven and collaborative practitioner, with experience working in a complex global organisation.
• Experience in a DataBricks environment, with a focus on best practice user query tuning.
• Technical training experience, particularly in SQL.
• Experience working in organisations with highly matrixed teams, with internal and external stakeholders.
• Experience using data to identify trends, generate insights and problem solve.
• Experience resolving issues, delivering improvement initiatives, iterating and evolving processes and ways of working.
• The ability to work across multiple teams and drive overall success, independent of organisational boundaries.

Be Customer Focused

• I listen to my customers
• I use available data to help make decisions

Be Human

• Acting with humanity and care: I do the right thing; I am respectful

Be Curious

• I build and share new ideas
• I try new things and share my learnings

Be Agile

• I have courage to be creative
• Done is better than perfect; I aim for 80/20

Be Inclusive

• I embrace allyship
• I have self-awareness and a desire to learn

Be Accountable

• I own my actions
• I understand the Kingfisher plan and how it relates to my role

At Kingfisher, we value the perspectives that any new team members bring, and we encourage you to apply even if you do not meet 100% of the requirements. We offer an inclusive environment with opportunities to learn and grow, and we welcome new ideas and experimentation. Find out more about Diversity & Inclusion at Kingfisher here.

We also offer a competitive benefits package and opportunities to develop your career. Interested? Apply now and help us to Power the Possible.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Retail