We’re Kingfisher, a team of over 74,000 people bringing Kingfisher and brands B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. We aim to be the leading home improvement company and to grow the largest community of home improvers in the world. We are committed to treating all colleagues, future colleagues, and applicants equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious or philosophical belief, political opinion, disability, gender identity or sexual orientation.

We are open to flexible and agile working, with a blend of working from home and our offices in London, Southampton and Yeovil. Talk to us about how we can best support you!

We are looking for a Senior Operations Analyst to join our Data Platforms team. You will provide operational support to our data community, work with wider teams to investigate, manage and resolve operational issues, and deliver Databricks best practices. We seek a strong, self-starting, proactive person with a customer-focused approach who can contribute to different initiatives and projects.

This role is based at our Paddington office on a hybrid basis, with an expectation of 2-3 days a week in the office.

Overview

We’re Kingfisher, a team of over 74,000 passionate people who bring Kingfisher – and all our brands – to life. We want to become the leading home improvement company and grow the largest community of home improvers in the world. We are committed to equal treatment for all colleagues, future colleagues, and applicants.

We are open to flexible and agile working, both in hours and location, offering a blend of working from home and offices in London, Southampton & Yeovil. We can discuss how we can best support you!

We are looking for a Senior Operations Analyst to join our Data Platforms team, to provide operational support to our data community, collaborate with wider teams to investigate, manage and resolve operational issues, and deliver Databricks best practices. We value a self-starter, proactive attitude, willingness to work on various initiatives, and a customer-focused approach to supporting our data community.

This role will be based at our office in Paddington on a hybrid basis, with a general expectation of 2-3 days a week in the office.

Responsibilities

• Work with TCS colleagues and delivery teams to ensure that all data incidents are managed successfully and resolved within agreed timescales.
• Work with the Service and Operations Manager to identify and develop improvements and automations that deliver an enhanced customer experience.
• Ensure that timely and accurate incident and maintenance communication is available to colleagues.
• Support in the delivery of audits and usage reporting.
• Work closely with the delivery and platform teams to create a forward-looking capacity plan for the data platform.
• Work closely with our Data DevOps, TCS and delivery team colleagues to identify and deliver improvements to the technical operational support that we provide.
• A data-driven and collaborative practitioner, with experience working in a complex global organisation.
• Experience in a Databricks environment, with a focus on best practice user query tuning.
• Technical training experience, particularly in SQL.
• Experience working in organisations with highly matrixed teams, with internal and external stakeholders.
• Experience using data to identify trends, generate insights and problem solve.
• Experienced in resolving issues, delivering improvement initiatives, iterating and evolving processes and ways of working.
• The ability to work across multiple teams and drive overall success, independent of organisational boundaries.

Be Customer Focused

• I listen to my customers
• I use available data to help make decisions

Be Human

• Acting with humanity and care – I do the right thing

Be Curious

• Thrive on learning, thinking beyond the obvious
• I build and share new ideas
• I try new things and share my learnings

Be Agile

• Working with trust, pace and agility
• Done is better than perfect, I aim for 80/20

Be Inclusive

• Acting inclusively in diverse teams to work together
• I embrace allyship
• I have self-awareness and a desire to learn

Be Accountable

• Championing the plan to deliver results and growth
• I own my actions
• I understand the Kingfisher plan and how it relates to my role

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.

In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination. We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self.

Find out more about Diversity & Inclusion at Kingfisher here!

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Interested? Great, apply now and help us to Power the Possible.

What we offer.

Private Health Care

Opportunity to receive up to family level cover with AXA. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation).

Kingfisher Pension Scheme

Immediate eligibility through auto-enrolment. Contribute 8% to receive a max 14% from the Company.

25 Days\' Holiday

25 days per annum plus bank holidays as stated in your contract (pro rated for part time colleagues).

Staff Discount

20% discount at B&Q and Screwfix. Eligible after 3 months service.

Kingfisher Share Incentive Plan (SIP)

Share ownership in a tax efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached.

Life Assurance

x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS-MP) or x1 Salary if not active member.

Bonus

Competitive bonus scheme that aligns to work level of role.

Kingfisher Share Save

Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October.

Our Behaviours

At Kingfisher, we are united by our 6 core behaviours

Constantly improving our customer experience

Acting with humanity and care

Be curious

Thriving on learning, thinking beyond the obvious

Be inclusive

Acting inclusively in diverse teams to achieve together

Be agile

Working with trust, pace and agility

Be accountable

Championing the plan to deliver results and growth

Our employees know us best. We wouldn’t be Kingfisher without them. We want to share what they think with you.

There are many ways you can grow, learn, and develop here at Kingfisher. At whatever pace suits you.

Conversations with senior leaders

Resources and tools to help you grow

Improving without instruments to help you learn is essential. We ensure you have everything at your fingertips to keep growing.

Initiatives that measure development

With plans that ask you what you want to achieve and when you want to achieve them, tracking progress and keeping development in focus is easy.

Find your path

The scale of group functions within Kingfisher is huge, offering career paths across multiple areas of the organisation.

Sharing is caring

We share knowledge and support colleagues at all levels.

Reach for the stars

You can evolve your career here, with opportunities aligned to more senior roles and responsibilities.

Why Kingfisher

We are an innovative, international retailer on a journey to make a difference. You can be part of that difference and progress in a collaborative environment.

Application Process

What to expect from our application process

Step 1: Application

Send in your application via our Kingfisher Careers website.

Step 2: Review

A member of the Talent Acquisition team will review your application and let you know if you have progressed.

Step 3: Interview 1

You’ll have a telephone interview/one-to-one conversation with a recruiter.

Step 4: Interview 2

As you progress, you’ll be invited to attend a face-to-face or virtual interview.

Step 5: Feedback

Your recruiter will be in contact with feedback and, if successful, details of your job offer.