Overview

This range is provided by Arrows. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Delivery Lead

London - Hybrid

We are looking for an experienced Delivery Leader to oversee the planning, coordination, and execution of a portfolio of complex IT projects. The role involves managing internal delivery teams and supply chain partners to ensure projects are delivered on time, within budget, and to the highest quality standards.

This position requires strong leadership, commercial acumen, and stakeholder management skills, with accountability for delivering tangible business outcomes and benefits.

Responsibilities

Leadership & Delivery

• Lead and coordinate internal teams and external partners to deliver IT solutions aligned with business priorities.
• Review and approve delivery plans, ensuring all activities required to achieve business outcomes are included.
• Oversee smooth transition of projects into business-as-usual operations.
• Foster a safe, supportive, and collaborative working environment.

Stakeholder & Project Governance

• Engage with senior stakeholders to understand business needs and translate them into effective delivery.
• Define and manage project scope, ensuring changes follow the correct governance processes.
• Contribute to the development of business cases, clearly identifying benefits and success factors.
• Establish appropriate governance structures and present at investment and decision-making forums.
• Support portfolio planning to align projects with business strategy.
• Identify and manage interdependencies, risks, and opportunities across projects.
• Remove blockers and ensure risk mitigation plans are in place.
• Select, engage, and contract suppliers in line with procurement standards.
• Oversee commercial negotiations, contract compliance, and supplier performance.

Reporting & Assurance

• Ensure timely and accurate reporting of project progress, risks, issues, and financials.
• Provide clear management information to support decision-making and assurance processes.

Qualifications & Experience

• Proven experience leading a portfolio of multi-million-pound projects using both agile and waterfall methodologies.
• Strong track record of delivery in complex, fast-paced environments.
• Experience working in predominantly outsourced delivery models, either as a client or supplier.
• Accountability for project delivery, financial management, and commercial negotiations.
• Demonstrated ability to engage and influence senior stakeholders in challenging environments.
• Strong judgement and decision-making skills in ambiguous situations.
• Highly motivated, accountable, and able to align teams to programme goals.
• Adaptable, resilient, and capable of driving change in uncertain or challenging circumstances.
• Experience in government or regulated industries.
• Exposure to big data, cloud, and automation initiatives.
• Experience working in a matrix environment.
• Familiarity with ERP, HCM, SCM, Treasury, Payments, or PPM systems.
• Knowledge of tools such as Azure DevOps, Jira, Trello, or Asana.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology and Project Management

Industries

• Airlines and Aviation