Delivery Manager role at Macmillan Cancer Support

Macmillan Cancer Support Delivery Manager description – this section includes the key responsibilities and requirements for the role.

Overview

In this role you will support multiple Product teams who look after the products, platforms and tools used across Macmillan. This role will be responsible for the agile delivery of technology products and platforms, coaching and supporting the Product Teams to continuously deliver value at pace, through better collaboration, removal of obstacles and improved focus. They are also responsible for managing dependencies and risks and improving transparency and visibility of the work of the team.

Location and hours

Full time (34.5 hours), we are open to a conversation about how you work these hours. Location: Split between home and our London Office.

About us

At Macmillan you\'ll find talented people working together to do whatever it takes to support people living with cancer. We\'re going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Key responsibilities

• Support team members to identify and apply Agile and Lean methodologies, adapting your approach depending on context and encouraging a mindset of experimentation and continuous improvement.
• Maintain and optimise the delivery flow of teams, ensuring that they plan appropriately for capacity and provide confidence in delivery capability.
• Remove blockers and impediments to progress, and address internal and external risks, seeking help from other teams or individuals when needed, including managing dependencies between teams to ultimately deliver the most value to Macmillan.
• Transparently report on progress and encourage the team to work in the open to increase visibility and understanding of their successes and challenges.
• Facilitate collaboration with stakeholders and other teams, to enable effective delivery. Support difficult or contentious discussions within the team or with stakeholders when needed, and keep teams focused on reaching the right decision and outcome for Macmillan.

About you

The successful candidate will demonstrate the following skills and experience:

• Experience of coaching and supporting teams to apply agile and lean best practice working with multidisciplinary teams to deliver technology products and platforms. You’re able to flex your approach as needed, supporting the teams to apply different approaches dependent on context.
• Proven experience in managing end-to-end delivery of technology products and platforms, from discovery into production, and ongoing continuous improvement.
• Demonstrable experience in capacity planning and managing complex internal and external dependencies, with examples of how you were able to support teams to prioritise the highest value activity in this environment.
• Comfortable producing delivery updates and reports for different audiences, flexing approach as required while reducing reporting burden where possible.
• Excellent communication and facilitation skills, with the ability to manage stakeholders’ expectations and examples of where you have facilitated challenging conversations in the past to get to the right outcome.
• Agile delivery qualification or equivalent professional experience.

Job function and industries

• Information Technology
• Non-profit Organizations

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