Demand and Capacity Planning Workstream Lead - 6 month fixed term contact

AXA UK Birmingham, England, United Kingdom

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Demand and Capacity Planning Workstream Lead - 6 month fixed term contact

AXA UK Birmingham, England, United Kingdom

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Join to apply for the Demand and Capacity Planning Workstream Lead - 6 month fixed term contact role at AXA UK

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Join Us as We Transform Customer Interactions!

Are you passionate about shaping how organisations plan for the future? We’re looking for a dynamic Demand and Capacity Planning Workstream Lead to drive our NextGen Ways of Working Programme. This role is pivotal in establishing consistent demand intake practices and capacity management tools that enable us to meet customer needs efficiently and effectively.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Design and Implement Demand & Capacity Processes: Create enterprise-level demand intake governance, resource allocation, and planning frameworks. Define tooling, reporting, and proactive lookahead strategies to forecast future capacity and capabilities.
• Develop Capacity & Capability Overview: Maintain a comprehensive view of internal and external resources—including Technology, Data, OpEx, and Change teams—to ensure alignment with demand.
• Set Standards & Tooling Requirements: Define the tools and processes for demand management, ensuring proactive planning and operational efficiency. Leverage best practices from AXA Group and external sources.
• Support Transformation Workstreams: Track sourcing strategies, mitigate risks, and align staffing needs with long-term product operating models.
• Monitor & Improve: Establish success metrics, baseline current processes, and identify opportunities for continuous improvement.
  
  
  

• Clear project roadmap with milestones
• Rolled-out demand management processes and tooling pilots
• Workforce planning models for teams based on demand forecasts
• Cost modelling aligned with finance strategies
  
  
  

• Proven expertise in capacity and capability management frameworks, standards, and tools (e.g., ServiceNow ITBM, JIRA Prod discovery)
• Cross-functional experience working with Tech, HR, Finance, and Procurement teams in strategic projects
• Strong stakeholder collaboration and influencing skills
• Analytical problem solver with a track record of delivering results on time and to high standards
• Strategic thinker with excellent communication skills—clear, concise, and impactful
  
  
  

• Competitive annual salary up to £74,000 depending on experience for candidates outside of London with additional weighting added for London based candidates
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits
  
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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