Description

Join Us as We Transform Customer Interactions!

Are you passionate about shaping how organisations plan for the future? We’re looking for a dynamic Demand and Capacity Planning Workstream Lead to drive our NextGen Ways of Working Programme. This role is pivotal in establishing consistent demand intake practices and capacity management tools that enable us to meet customer needs efficiently and effectively.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Design and Implement Demand & Capacity Processes: Create enterprise-level demand intake governance, resource allocation, and planning frameworks. Define tooling, reporting, and proactive lookahead strategies to forecast future capacity and capabilities.
• Develop Capacity & Capability Overview: Maintain a comprehensive view of internal and external resources—including Technology, Data, OpEx, and Change teams—to ensure alignment with demand.
• Set Standards & Tooling Requirements: Define the tools and processes for demand management, ensuring proactive planning and operational efficiency. Leverage best practices from AXA Group and external sources.
• Support Transformation Workstreams: Track sourcing strategies, mitigate risks, and align staffing needs with long-term product operating models.
• Monitor & Improve: Establish success metrics, baseline current processes, and identify opportunities for continuous improvement.

Key Outcomes:

• Clear project roadmap with milestones
• Rolled-out demand management processes and tooling pilots
• Workforce planning models for teams based on demand forecasts
• Cost modelling aligned with finance strategies

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What you’ll bring:

• Proven expertise in capacity and capability management frameworks, standards, and tools (e.g., ServiceNow ITBM, JIRA Prod discovery)
• Cross-functional experience working with Tech, HR, Finance, and Procurement teams in strategic projects
• Strong stakeholder collaboration and influencing skills
• Analytical problem solver with a track record of delivering results on time and to high standards
• Strategic thinker with excellent communication skills—clear, concise, and impactful

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary up to £74,000 depending on experience for candidates outside of London with additional weighting added for London based candidates
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to Stacey.hunt@axa-uk.co.uk.

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Who we are:

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.