Job Title

Design Researcher (12-Month FTC)

Location

Bristol / Leeds / Halifax

Salary

£59,850 - £66,500

Hours and Contract

Full-Time, 12-Month Fixed-Term Contract

Working Pattern

Hybrid – at least two days per week, 40% of time in office, travel to London office once per month.

Job Summary

Lloyds Banking Group is the UK’s leading bank with over 30 million customers and a focus on digital banking. We have launched an ambitious transformation programme and a multi‑channel approach to banking. This role sits within the Payments area, where the team creates great experiences for customers moving their money.

Responsibilities

You will manage the research plan and roadmap for your service or product area, delivering research to solve customer problems, unlock new opportunities and guide what is created. Your work will span generative to evaluative research across the product development lifecycle.

What You’ll Need

• Experience working closely with design and product teams to identify and prioritise the right research questions.
• Collaborative approach to research.
• Ability to create research roadmaps and plans to keep the team on track, setting short‑term objectives and strategic direction.
• Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing and depth interviews.
• Experience running quantitative studies (e.g. surveys) and analysing results.
• Skilled in synthesising insights in an impactful and actionable manner to generate shared understanding of user needs and opportunities.
• Strong communication skills with the ability to influence wider business stakeholders with clarity and conciseness.
• Experience combining qualitative and quantitative methods.
• Ethnographic experience (e.g. contextual enquiry or diary studies).
• Ability to triangulate research and data from different sources to tell compelling customer stories.
• Willingness to share your expertise and learn from others.

About Working For Us

We focus on inclusion every day, building an organisation that reflects modern society and celebrates diversity. We welcome applications from under‑represented groups. We are disability confident and offer reasonable adjustments.

Benefits

• A generous pension contribution of up to 15%.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, plus bank holidays.
• Range of wellbeing initiatives and generous parental leave policies.

Application Process

Apply today and find out more. We keep your data safe and only ask for confidential information once you have formally been invited to an interview or accepted a verbal offer.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Engineering and Information Technology