Overview

The Digital Delivery Manager is responsible for overseeing delivery of the Digital change portfolio of technology projects. This role involves managing delivery of all digital projects, leading delivery relationships with vendors, oversight of the Digital technology budget, as well as management of the IT Digital Change Team.

Responsibilities

• Collaborate with Digital Trading and Technology to define the digital strategy and how best to achieve it through technology projects and integrations, providing IT delivery guidance and assessment where required.
• Own day-to-day relationship with Buckhill and manage other digital vendor relationships where appropriate. Maintain close collaboration and effective communication to ensure alignment between Buckhill and the Digital change team. Manage contracts and performance to ensure timely and high-quality deliverables.
• Implement best working practices and own continuous improvement of the OPAL change delivery process, both internally and with third-party vendors, to ensure an efficient delivery framework that delivers maximum business benefit.
• Lead and manage the Digital Change Team. Ensure the team has clear performance and development goals and the skills for the job. Manage resource allocation on OPAL tasks and projects. Lead recruitment, performance management, mentoring and coaching where appropriate.
• Monitor the progress of digital projects ensuring they have defined scope, objectives, milestones, and deliverables that meet business requirements in collaboration with senior management and stakeholders. Ensure ongoing alignment with business goals while consulting cross-functional teams on concurrent projects to deliver defined outcomes on time and on budget.
• Manage complex digital projects, ensuring adherence to AEGIS London’s project management framework with the production of high-quality deliverables such as PIDs, Project Plans, Risk & Issues Logs and Project Status Reports.
• Own and manage IT and Projects elements of the Digital Trading budget, working with the Finance team and Change Manager to ensure numbers are agreed and communicated effectively. Demonstrate effective financial management, cost optimisation and optimal resource allocation.
• AEDIS IT Application owner for OPAL Digital Platform. Maintain an excellent relationship with OPAL end users and stakeholders and act as business escalation point.
• Assist the Change Manager with strategic planning contributing to the development of the organisation's project management practices, methodologies, and frameworks. Provide input on project portfolio management, resource allocation, and long-term project objectives.

Skills, Knowledge And Experience

• Substantial experience managing and delivering IT projects/programmes. Experience leading/managing Change/PMO teams is an advantage.
• Proven track record managing successful delivery of Insurance/financial services initiatives.
• Significant experience working in the insurance and/or financial services sector. Experience of Lloyd’s of London syndicates is an advantage.
• Experience managing change team resources i.e. BAs/PMs.
• Experience working in agile delivery environments.
• Experience managing vendor relationships, contracts, and performance to ensure timely and high-quality deliverables.
• Knowledge of common insurance technologies especially those utilised by the Lloyd’s Insurance market is an advantage.
• Strong attention to detail with the ability to prioritise deliverables for multiple workstreams.
• Strong organisation and planning skills including project delivery.
• Great communicator, both written and verbal.

AEGIS Values

Fairness and respect
We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect.

Open and inclusive
We act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues, working together to seek and share information.

Ambitious
We have a passion for success, aspiring to be recognised as best in class. We embrace new opportunities, encouraging innovation in pursuit of our goals.

Striving to be better
We strive to improve at all times, challenging complacency, being agile and adapting to change. We always seek to improve our customers’ experience with us.

Investing in people’s potential
We provide an environment where each employee can reach their personal potential. We encourage personal accountability for performance and individual ownership for growth and success.

AEGIS London is an equal opportunities employer and recognises the value of a diverse workforce in facilitating better decision making and business growth. We encourage a variety of differing views, perspectives and insights to create a collaborative working environment. Diversity and Inclusion are fundamental to our business and we encourage applications from all backgrounds, recognising the diversity of society and our customers.

It’s important to us that you are able to perform at your best when applying for a role with AEGIS London. If there are any adjustments we can reasonably make to ensure that the process is accessible for you please telephone us on +44(0)20 7856 7856 or email recruitment@aegislondon.co.uk. As a business, we understand individual circumstances may differ and aim to be adaptable and to support flexible working practices. Talk to our recruitment team to understand how AEGIS London can help support you in reaching your full potential.