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Customer Insight Analyst

Location: Leeds, Thorpe Park, Hybrid working.

Summary

Job Description

Customer Insight Analyst

Location: Leeds, Thorpe Park, Hybrid working.

We’re on a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Times, we’re one of the best places to work in the UK. Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge.

Join us, and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new entrants tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.

But enough about us. Let's talk about your new role with Lowell.

As our Customer Insight Analyst, you will help the marketing department understand the effectiveness and efficiency of the digital channels, through both quantitative data analysis and qualitative insight. You’ll contribute to the delivery of marketing initiatives, and to ensure all outputs are aligned with internal client needs.

Accountabilities And Responsibilities

• Provide initiative performance MI and insight understanding the outcome and providing recommendations
• Be responsible for deep-dive analysis into customer behaviour through the digital channels and provide recommendations on next steps to improve efficiency and/or effectiveness
• Understand customers’ needs and preferences through market research, internal data and/or external products to deliver thought leading insight and improvements into marketing segmentation
• Provide Marketing MI for the Marketing department
• Provide and create insight through our customer experience software platform, fitting both project and customer needs
• Provide insight (both externally and internally) into the changes within our customer base through our own or external data sources
  
  
  

• Degree in a quantitative discipline with significant coursework in statistics, econometrics, or an allied field (essential)
• Direct experience of numerical programming (using, e.g., Python, R, SAS) and database programming (using, e.g., SQL Server and/or Azure SQL, SAS)
• Direct experience of using customer feedback tools (Rant & Rave, Medallia)
• Solid critical thinking skills, intellectual curiosity, ambiguity tolerance, and a willingness to keep looking for better answers
• Direct experience in data visualisation (e.g. PowerBI)
  
  
  

• A competitive salary.
• A discretionary annual bonus for a job well done.
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park.
• Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you’ll need to be successful.
• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
• Life assurance.
• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
• Wellbeing support and a programme of webinars and classes geared towards mindfulness.
  
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

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