End Date: Tuesday 26 August 2025

Salary Range: £0 - £0

We support flexible working – click here for more information on flexible working options

Flexible Working Options: Hybrid Working, Job Share

Job Description Summary

Merchant Services provides a diverse range of products and services to merchants from micro merchants to enterprise customers that want to accept payments via a mixture of channels including face to face, online and over the phone. Merchants of all sizes are increasingly demanding and expect a significant level of sophistication in how their payment needs are considered. Merchant Services has received significant investment under the Group Strategic Review demonstrating its strategic importance to the Group.

About the Role

We're seeking a highly skilled and motivated Director of Client Implementation, reporting to the Head of Sales Engineering, to run our client implementation team.

The Client Implementation team is part of the Sales Engineering team, responsible for supporting our largest clients with technical implementation and accreditation of our acquiring and payments solutions. You'll work closely with commercial teams and clients to understand and solve their problems, ensuring successful onboarding of large and complex clients across sectors.

Key Responsibilities

1. Launch Merchants: Responsible for launching merchants with accredited solutions promptly, aligning with merchant needs, and acting as a technical expert for strategic growth projects.
2. Develop the Client Implementation Strategy: Analyze the landscape and build strategies that maximize business impact.
3. Process Creation & Optimization: Work on creating and improving processes to enhance service delivery.
4. Blocker Removal & Enablement: Identify and remove obstacles to improve performance.
5. Team Leadership: Mentor and develop a high-performing team, fostering a culture of accountability and innovation.
6. Stakeholder Management: Collaborate with sales leaders and teams to support growth initiatives.

Requirements

• Experience leading an implementation team with strong leadership skills.
• Experience in payments, especially gateway or merchant acquiring, or in a high-growth environment.
• Ability to create and manage reporting dashboards and performance metrics.
• Excellent communication skills, capable of influencing senior stakeholders including VIP clients.
• Understanding of sales and marketing pipeline processes.
• Results-driven, motivated, and resilient under pressure.
• Strong critical thinking and problem-solving skills, proactive in driving innovation and continuous improvement.

Our Culture & Benefits

We are committed to diversity, equity, and inclusion, supporting our colleagues and communities. We offer flexible working, reasonable adjustments, and a comprehensive benefits package including a pension contribution up to 15%, performance bonuses, share schemes, holiday entitlement, wellbeing initiatives, and parental leave policies.

This is a unique opportunity to shape your future and ours. Join us and grow with purpose.

At Lloyds Banking Group, we're driven by a clear purpose: to help Britain prosper. We focus on making a difference for our customers, businesses, and communities, offering many opportunities for learning, growth, and development.

We prioritize data safety and a values-led culture, aiming to reflect the diversity of the communities we serve and fostering an inclusive workplace where everyone can make a difference.