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Job Description Summary

Job Description

JOB TITLE: Director, Client Implementation, Sales Engineering

LOCATIONS: Basildon / Birmingham / Bristol / Leeds / Manchester

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, involving at least two days per week, or 40% of our time, at one of our office sites.

About This Opportunity

Merchant Services offers a diverse range of products and services to merchants, from micro merchants to large enterprises, that want to accept payments via face-to-face, online, and over-the-phone channels. As merchant demands grow for sophisticated payment solutions, Merchant Services has received significant investment, highlighting its strategic importance.

We are seeking a highly skilled and motivated Director of Client Implementation, reporting to the Head of Sales Engineering, to lead our client implementation team.

The Client Implementation team is part of the Sales Engineering division, responsible for providing pre-sale and post-sale support to our largest clients, understanding and solving their problems using standard or tailored solutions. We handle the technical implementation and accreditation of our acquiring and payment solutions, working closely with commercial teams and clients.

You will share our passion for problem-solving and demonstrate a proactive, tenacious approach to onboarding large, complex clients across various sectors. You should be comfortable working in a fast-paced, technical environment and pride yourself on building strong relationships with clients, third-party payment gateways, and internal teams including Sales, Product, IT, and Compliance.

Key Accountabilities

• Launch Merchants: Responsible for launching merchants with accredited solutions promptly, ensuring their business needs are met. Make joint decisions with clients on implementation strategies to maximize benefits. Act as the technical expert for strategic growth projects.

• Develop the Client Implementation Strategy: Assess the landscape, opportunities, and impacts to build a strategy that maximizes impact on the Merchant Services business.

• Process Creation & Optimization: Collaborate with the team to create, optimize, and improve processes, supporting continuous service improvement.

• Blocker Removal & Enablement: Analyze business operations to identify and remove blockers, enabling better performance.

• Team Leadership: Mentor and develop a high-performing team, fostering a culture of accountability, innovation, and collaboration.

• Stakeholder Management: Work with sales leaders and teams to manage change and support growth initiatives.

What You'll Need

• Experience leading an implementation team with demonstrated leadership skills.

• Strong payments experience (preferably gateway/merchant acquiring) or experience in a high-growth environment.

• Experience creating and managing reporting dashboards and performance metrics.

• Ability to influence at a senior level, including with VIP clients, and collaborate across departments.

• Understanding of sales and marketing pipeline processes.

• Drive to achieve results, motivation, resilience under pressure.

• Excellent critical thinking and problem-solving skills, with a proactive approach to change and innovation.

About Working For Us

We are committed to diversity, equity, and inclusion, supporting our communities and colleagues. We offer flexible working arrangements, reasonable adjustments for disabilities, and guarantee interviews for qualified applicants with disabilities through the Disability Confident Scheme.

Our benefits include:

• Up to 15% pension contribution

• Annual performance bonus

• Share schemes including free shares

• Flexible benefits like shopping discounts

• 30 days’ holiday plus bank holidays

• Wellbeing initiatives and parental leave policies

This is a unique opportunity to shape your future and ours. Join us and grow with purpose.

At Lloyds Banking Group, we aim to help Britain prosper, making a difference for our customers, businesses, and communities. You will play a key role in shaping the future of financial services, with many opportunities for growth and development.

We prioritize data security and confidentiality throughout the recruitment process and are dedicated to building an inclusive workforce that reflects the diversity of the communities we serve.