Director, Client Implementation, Sales Engineering

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Director, Client Implementation, Sales Engineering

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JOB TITLE: Director, Client Implementation, Sales Engineering

LOCATIONS: Basildon / Birmingham / Bristol / Leeds / Manchester

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

Merchant Services provides a diverse range of products and services to merchants from micro merchants to enterprise customers that want to accept payments via a mixture of channels including face to face, online and over the phone. Merchants of all sizes are increasingly demanding and expect a significant level of sophistication in how their payment needs are considered. Merchant Services has received significant investment under the Group Strategic Review demonstrating its strategic importance to the Group.

We're seeking a highly skilled and motivated Director of Client Implementation, reporting to the Head of Sales Engineering, to run our client implementation team.

The Client Implementation team is part of the Sales Engineering team which is a critical team in the success of Cardnet, its role is to offer pre-sale and post support to our largest clients, where we strive to understand and solve the problems the client has while using standard or tailored solutions. We're responsible for the technical implementation and accreditation of our acquiring and payments solutions, working closely with our commercial teams and clients.

You'll share our passion for solving problems and demonstrate a proactive and tenacious approach to managing the onboarding of large and complex clients from all sectors. You'll be comfortable working in a fast paced and technical environment and take pride in building strong relationships with clients, third party payment gateways and internal partners including Sales, Product, IT and Compliance Teams.

Key Accountabilities

Launch Merchants: You'll be responsible for launching merchants with accredited solutions in the shortest possible time, while making sure we meet the merchant's business needs. Make joint decisions with clients on how to proceed with implementation of solutions to maximise the benefits to both Cardnet and the merchant. Act as our technical expert for strategic projects associated with growth initiatives.

Develop the Client Implementation Strategy: Look at the landscape, the opportunities and potential impacts and build a strategy that delivers the biggest impacts to the Merchant Services business.

Process Creation & Optimisation: We're just getting started and there's a sea of processes to be created, optimised and improved. You'll work with the team to optimise and improve our working practises and support the continuous improvement of the delivery of services to our merchants.

Blocker Removal & Enablement: Analyse our business and actively work projects to enable better performance and remove blockers and obstacles holding us back.

Team Leadership: Mentor and develop a high-performing team across client implementation. Promote a culture of accountability, innovation, and collaboration.

Stakeholder Management: Work with sales leaders and sales teams to handle change and initiatives, delivering our growth strategy.

What You'll Need

Experience of leading an implementation team. Demonstrable leadership skills and experience managing and building high-performing teams.

Strong experience in payments (ideally gateway/merchant acquiring) or otherwise a high growth environment.

Experience creating and managing reporting dashboards and performance metric.

Be comfortable influencing a wide network at a senior level, including VIP clients. Excellent communication and interpersonal skills, with the ability to effectively collaborate across departments and with senior leadership.

Good understanding of sales and marketing pipeline processes. Experience collaborating with sales, marketing, and finance teams to drive revenue growth.

Drive to achieve results, strong willed, motivating, and cool under pressure.

Excellent critical thinking and problem-solving skills. A proactive change agent- someone who challenges the status quo, drives innovation, and inspires continuous improvement.

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

30 days' holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management, Sales, and Strategy/Planning

• Industries

  Banking, Financial Services, and Investment Banking

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