About us

ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients — financial institutions from fintech’s and crypto platforms, to banks and credit unions — use our API to power their banking infrastructure.

But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised, and that much better when we’re together. It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute to ours and our clients’ success. Interested in joining us? Read on or visit our website for more information.

Role Overview

The Director of Engineering for Client Services & Revenue Solutions at ClearBank is a key member of the Innovation team leadership, charged with driving the technology agenda for the CSRS area, in conjunction with their product counterpart. Overseeing a cluster of 34 engineers, with 3 Engineering Managers as direct reports, the Director is tasked with innovating within a crucial business area with a variety of challenging 3rd party dependencies, including an ever-increasing Salesforce installation.

The Director must be a proponent of Agile principles and understand how to operate in a product-led environment with teams focused on outcomes in a regulated environment. In close partnership with other functions, the Director will play a pivotal role in enhancing ClearBank proposition and driving commercial growth alongside internal efficiency.

ClearBank Technology

At ClearBank, we are immensely proud of our technology, which is underpinned by a well-architected framework ensuring resilience and agility. Our team employs team topologies to streamline collaboration and drive efficiency across our operations. This approach has been instrumental in developing our real-time architecture, hosted on Microsoft Azure, and supported by our strategic relationship with Microsoft. We are committed to a product and data-led agile methodology, ensuring that everything we build enhances our ultra-scalable, high availability, and resilient platform. Our focus on financial operations, cost management, and emission intensity across regions and platform teams is a testament to our dedication to excellence and innovation in the fintech space.

Responsibilities of the Director of Engineering for Client Services & Revenue Solutions:

• Lead the overall technology strategy, execution, and delivery for the client services and revenue solutions cluster
• Manage and develop Engineering Managers, managing and identifying any hiring requirements across the cluster
• Drive cross-functional partnerships and collaborate with Product Leadership to create a best-in-class technology environment for rapid delivery.
• Manage large and complex suppliers and workflows with Salesforce, in conjunction with SMEs
• Collaborate with stakeholders to define and design robust and scalable technology solutions, overseeing the development and maintenance of products and applications to meet business requirements and industry standards.
• Plan and execute technology projects, ensuring they are delivered on time and within budget, coordinating resources, managing risks, and monitoring project progress.
• Drive a culture of independent teams that promote transparency in their work using metrics and following industry best practices.

Experience Required

• Extensive experience in leading people managers and technology teams.
• Demonstrated technology judgments and commercially viable decision-making.
• Experience managing high scale 24hr technology platforms.
• Ability to independently solve business problems and delegate effectively.
• Commitment to using best practices to improve products/services or processes.
• Expertise in cloud computing and managing stakeholder relationships.
• Knowledge of risk management processes and delivering software in regulated environments preferable

A little bit more about us!

ClearBank is Where You Can belong:

At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work. Here are some of the things we’re most proud of:

• 42% of our senior management roles are held by women
• Our enhanced family leave policies
• Launching our partnership with Code First Girls
• Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group

Our hiring process and what you can expect:

Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage;

Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you know that too);

First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.

Second Interview: This will be a competency-based interview with one or more members of our team.

Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.

Offer: Congratulations! Get ready to transform banking forever!

Our commitment to you as a candidate:

We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time.

We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.

We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!

Equal Opportunities

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.

ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.

As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.

The legal bit

By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.