Overview

Location: Hybrid (Canary Wharf, London)

Salary: £12.30/hour + Uncapped Commission (OTE £5,000/year)

Hours: Full-time, 37.5 hours/week (rotational shifts including one weekend day every other week)

Reports to: Team Manager

Progression Opportunities: Social Media, Training, Quality Support Executive, Team Manager

Join Our Travel Team

We\'re seeking a passionate and driven Travel Agent to join our vibrant team supporting Centre Parcs, Pierre et Vacances, and MAEVA. This is a fantastic opportunity to work with leading European holiday brands, helping customers plan unforgettable getaways.

If you\'re fluent in Dutch and English, have a flair for customer service, and love creating memorable experiences, we\'d love to hear from you!

Key Responsibilities

• Handle inbound calls for both sales and customer service
• Modify, cancel, and confirm bookings
• Use client systems to manage service requests
• Understand customer needs and generate sales through tailored recommendations
• Upsell additional services, products, and extended stays

What We\'re Looking For

• Fluent Dutch and English speaker
• Strong interpersonal and communication skills
• Sales-oriented mindset with a natural ability to influence
• Detail-oriented multitasker with emotional resilience
• Previous experience in customer service or sales (Essential)
• Understanding of call centre KPIs and practices (Preferred)
• Commitment to delivering exceptional customer experiences

Training & Development

Full training provided (product, systems, sales techniques, customer service)

Opportunities for NVQ qualifications and apprenticeships

Benefits

• IIP Accredited Employer
• BUPA Life Insurance Scheme
• Perkbox membership
• Eye test vouchers
• Corporate discounts (gym, restaurants, hairdressing, etc.)
• Smart casual dress code
• Modern, recently built premises
• Charity involvement and fundraising events
• 20 days annual leave + 1 extra day per year of service (up to 5 days)
• Bank holiday entitlement
• Incentives, prizes, and campaign-specific perks
• Recommend-a-friend reward scheme

Additional Information

• Employment subject to DBS and financial probity checks
• Must provide 24 months of employment references (minimum of 2)

Ready to help customers create unforgettable holidays while growing your career in a dynamic, supportive environment? Apply now and start your journey with us!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people