Hybrid - Chertsey (STW), Hybrid - Clearwater Court - RG1 8DB, Hybrid - Crossness (STW) - SE2 9AQ, Hybrid - Maple Lodge (STW) - WD3 9SQ, Hybrid - Rye Meads (STW), Hybrid - Swindon (STW)

Job title Environmental Incident Investigation Advisor Ref 41731 Division Asset Operations & Capital Delivery Location Hybrid - Chertsey (STW), Hybrid - Clearwater Court - RG1 8DB, Hybrid - Crossness (STW) - SE2 9AQ, Hybrid - Maple Lodge (STW) - WD3 9SQ, Hybrid - Rye Meads (STW), Hybrid - Swindon (STW) Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Salary from £31,775 per annum depending on skills and experience. Job grade B Closing date 30/07/2025

We are seeking an Environment Incident Investigation Advisor to join our busy team. The team’s goal is to minimise the impact of Thames Water’s operations on the environment.

The purpose of the role is to thoroughly investigate and report on environmental incidents. By digging down to understand the underlying issues, you will use this insight to drive event learning throughout the business. This includes critical analysis and scrutiny of environmental and operational data. These improvement recommendations will involve influencing people you will work with every day, to change our ways of working to improve operational performance and reduce environmental harm.

A key activity is to engage and collaborate with our regulator, the Environment Agency, through effective and influential written communication. Your role is key to making sure we get the right information to them at the right time. Your reports will require you to include accurate, technical information and language.

For the right person, this is a fantastic opportunity to progress your career, enhance your skills, support colleagues, and apply your knowledge of data to solve practical problems. Your skills will be critical to help drive improvements across the business, inform business decisions and contribute to our turnaround plan.

• Base Location: Hybrid-Flexible within Thames Water region.
• Working hours: Monday-Friday - 36 hours per week.
• A full UK driving licence is required.

What you’ll be doing as an Environmental Incident Investigation Advisor:

• Investigate environmental incidents and technical documents for the regulator.
• Interpret and analyse scientific reports and data regarding environmental impact and operational performance.
• Conduct root cause analysis to identify event learning and feed this back to relevant colleagues through routine meetings or dedicated training sessions.
• Respond to requests for information/data from internal and external stakeholders.
• Working closely with field teams to ensure that incidents have been fully understood and all required actions have been completed.
• Coach and support team members to improve general team performance.
• Contribute to discussions regarding pollution reduction initiatives.

What you should bring to the role

• Previous experience in utilities or an environmental role and/or working with regulatory bodies would be advantageous.
• A degree in an environmental or related field is highly desirable.
• Understanding of waste network and waste treatment operations is desirable, but not essential
• Awareness and understanding of key Environmental Legislation or Regulations. (for example CICS, 16_02)
• Strong communication skills, both written (including report writing) and verbal.
• A good working knowledge of Microsoft Office is essential.
• Be curious and use initiative.
• Ability to work independently as well as in a team environment.
• Be passionate about the environment and keen to make a difference.
• Ability to work to deadlines is essential.

We would appreciate if you could attach a cover letter alongside your CV so we can get to know you better and understand your motivation for applying.

What’s in it for you?

• Offering a salary from £31,775 per annum, depending on skills and experience.
• This role directly contributes to a key area of Thames Water’s turnaround plan, where you will have the ability to influence and improve our environmental performance.
• 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Performance Related Pay Plan (PRPP): Max (of salary) = 6%. On Target (of salary) = 3%.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
• Training in water utility-specific areas, such as wastewater and regulation.
• We offer a wide range of roles across the organisation and this is a great entry role.
• You will be surrounded by a team who share your passion for looking after the environment.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.