Are you a master of client relationships? Maybe growth is your default setting. Join NHS Shared Business Services (NHS SBS) as an Executive Account Director and play a crucial role in shaping the future of delivery. This is your opportunity to lead strategic, executive-level relationships with our newest and largest, NHS client groups in the Southwest. Your success will directly impact the retention and expansion of market coverage.

Joining at the planning and design stage with some of our most strategically important NHS clients in the Southwest, you’ll play a critical role in owning the P&L and driving account growth. With a proven track record in successful relationship management, you’ll build on established partnerships supported by robust governance frameworks, high-level contract management, and a shared commitment to innovation and continuous improvement.

We offer a rewarding environment where you can make a significant impact to the NHS. As a Great Place to Work certified company, we offer excellent career progression opportunities, and a benefits package you can tailor to suit your needs. There will be a requirement to be on client premises one/twice a week.

What you will be doing:

• Be responsible for contract delivery, ensuring compliance and performance standards are met. Building and championing strong executive-level relationships with NHS clients to ensure sustained growth and contract retention.
• Developing and implementing tailored account strategies, aligning client needs with internal goals and resources.
• Monitoring and resolving any contract performance issues to deliver exceptional client satisfaction.
• Actively contributing to sales campaigns, promoting the adoption of new services and collaborating with internal stakeholders.
• Leading contract renewals, discovering opportunities to cross-sell services, and driving new revenue streams.
• This will be an individual contributor role leading engagement across a portfolio of NHS provider clients.

What you will bring:

• Demonstrable experience in client partnership at a senior level, within a BPO or public sector organisation.
• Demonstrate and understanding of working within an NHS client environment.
• A strong background in sales, with a track record of success in driving revenue growth and managing high-value contracts.
• Ability to influence and establish relationships with partners at all levels.
• Experience handling multi-million and multiple year contracts for our BPO services.
• Solid understanding of negotiation techniques and contract management standard methodologies, alongside a familiarity with applicable procurement regulation and contract law.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

We are an equal opportunities employer and welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application.