Overview

This is a pivotal role at the heart of Hatch, providing essential support to the CEO, leadership team, and Board of Trustees. As Executive Assistant & Office Manager, you’ll help ensure our leadership functions and day-to-day operations run smoothly, enabling us to stay focused on our mission of supporting underrepresented founders to imagine, launch, and grow impactful businesses. You’ll bring organisation, clarity, and momentum to the work of the CEO, while strengthening communication and coordination across the team and with our Board. This role is ideal for someone who thrives in a varied and fast-paced environment, and who enjoys both the precision of executive support and the energy of office and team coordination. From preparing Board papers to planning team away days, from managing the CEO’s diary to representing Hatch with external partners, you’ll be trusted to keep the organisation connected and moving forward. You’ll play a key part in building a collaborative, motivated, and well-supported team, making this an exciting opportunity to contribute directly to Hatch’s success and to shape the way we work together in this next stage of our journey.

Responsibilities

• Manage the CEO’s diary, travel arrangements, and general administration (supporting the wider team where needed).
• Manage the CEO’s inbox and LinkedIn messages: triage, prioritise, and draft responses on their behalf where appropriate.
• Support the CEO in engaging with key stakeholders, including funders, trustees, and partners.
• Prepare communications on behalf of the CEO, including blog posts, social media content, and internal updates.
• Identify speaking events and provide briefings for events.
• Represent the CEO in meetings, where agreed, and ensure follow-up actions are captured and completed.
• Manage and support cross-organisational projects with multiple stakeholders.

Board & Governance Support

• Manage Board of Trustees engagement and communications.
• Coordinate Board meetings, including preparing agendas, collating and distributing Board papers, and taking minutes.
• Support governance procedures and ensure records are maintained in line with compliance requirements.

Office Management & Team Support

• Oversee smooth running of the London office, including supplies, facilities, mail, and liaising with suppliers.
• Support the Head of People and Culture with HR administration, recruitment coordination, and onboarding.
• Organise and coordinate team events and activities, including away days.
• Help maintain key organisational systems, processes, and documentation.

Qualifications & Experience

• Proven experience in an EA, PA, or senior administrative role, ideally supporting a CEO, Director, or senior leadership team.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to adapt tone and style for different audiences.
• Confident relationship-builder, able to engage effectively with colleagues at all levels, trustees, funders, and external partners.
• High level of discretion and integrity when handling confidential information.
• Proactive problem-solver who can anticipate needs, spot issues, and take initiative.
• Comfortable coordinating colleagues and holding others accountable to deadlines.
• Strong digital skills, including Google Workspace (Docs, Sheets, Slides) and familiarity with collaboration tools such as Slack, Monday.com, and Salesforce (or similar CRM).
• Experience supporting a Board of Trustees or similar governance body, including preparing papers and taking minutes.
• Experience working in a charity, social enterprise, or purpose-led organisation; understanding of governance and compliance requirements.
• Event coordination experience (e.g. team away days, workshops, or external events).
• Ability to create or improve processes, systems, and documentation.

Benefits & Hours

• Hours: Full-time, part-time considered (typical example of hours 09:30–17:30 with flexibility).
• Location: Hybrid — with periodic travel to London (Elephant & Castle) and external meetings as required.
• Salary: £38K – £40K (depending on experience).
• Flexible working arrangements: work from home or in the office at times that suit you.
• Benefits include: generous holiday entitlement, learning and development opportunities, employee assistance programme, pension, cycle to work, and additional wellbeing days.

How to Apply

We are accepting applications via our careers portal. Please ensure you include a CV, a cover letter, and responses to the above bullet points. Applications will be reviewed on a rolling basis, so early applications are encouraged.

About Hatch

We are an impact-driven organisation focused on supporting underrepresented founders to imagine, launch, and grow sustainable and impactful businesses. Since 2014, we have supported more than 10,000 founders across the UK. We value experimentation, human potential, meaningful connections, and equity, and we actively welcome applications from people with lived experience of the barriers our beneficiaries face.