Family Engagement Manager (Scale 3)

Location: HMP Ranby

Job Type: Full time, 37.5 hours per week, Monday to Sunday (weekend work required)

Contract Type: Permanent

Salary: £31,500 per annum

Benefits: Generous Holiday allowance, Season Ticket loan, Cycle to work scheme, Charity worker discounts, Enhanced maternity package, Wellness, inclusion, and diversity groups, EAP scheme, Life assurance

Responsibilities

As Family Engagement Manager you will manage Pact’s visitor centre provision at HMP Ranby, manage the prison’s booking line service, family visit catering services, play sessions for children (facilitated during family visits), family‑focused interventions such as homework clubs, special visits, themed family days, and support families accessing secure video visits. You will liaise with subcontractors in the Visits Centre.

About You (Qualifications)

To be successful in this role you will have a demonstrable capacity to coordinate a broad service, experience and understanding of working with families in a challenging multi‑agency environment, ideally involving offenders and/or their families. You will have excellent organisational skills, the ability to manage a demanding workload, and contribute to the planning and development of Pact’s family work. Knowledge of safeguarding/child protection practice and excellent interpersonal communication skills are essential, along with the ability to build partnerships with a range of agencies.

Organisation

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoners’ children and families, to prisoners, and to those who have resettled back into the community. Our work is founded on core values, focusing on human relationships, family and community. We are committed to achieving high standards of quality.

What We Offer

We offer a range of benefits including free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme, generous holiday entitlement, and opportunities to attend training events to further develop as a professional interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

How To Apply

If you feel that you meet the requirements of this exciting new role, please complete an application form by clicking the “apply now” button. We reserve the right to close this vacancy early if we receive sufficient applications.

Other Information

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6‑month probationary period, verification of identity and right to work in the UK, satisfactory references from previous employers covering a 3‑year period, declaration of any unspent criminal convictions and where appropriate a satisfactory risk assessment, Prison Vetting, and a Disclosure and Barring Service check. Note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

You may also have experience in: Case Management, Rehabilitation, Family Services, Support Work, Criminal Justice System, Charity, Third Sector, Not for Profit, Social Work, Advocacy, Mentor, Mentoring, etc.

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