About the business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/

About the role

We are seeking an experienced and dynamic Field Account Manager to ensure customer retention, engagement, and satisfaction. The Field Account Manager will drive key performance objectives, support internal processes, and foster knowledge sharing to enhance overall team performance.

About our Team

In 2024 we redesigned our Strategic Accounts Business and through a new methodology selected 24 of our tier 1 clients in EMEA to join our Strategic Accounts Management Program. We are dedicated to helping our clients’ achieve their strategic objectives and ensuring that the global financial eco-system is protected – preventing sanctions evasion, money laundering and fraud.

These 24 clients include some of the largest and most innovative banking and corporate businesses in the world where this high-performing team is setting the standard within our organisation and has enjoyed significant growth against plan and YoY in 2025.

Main responsibilities

• Ensuring high customer retention and engagement by securing renewals in advance;
• Identifying and managing upsell opportunities, collaborating with BDD/BDM;
• Overseeing customer utilization, ensuring adoption and satisfaction;
• Managing escalations and ensuring timely issue resolution;
• Leading monthly sessions to track revenue conversion and mitigate risks;
• Ensuring billing and collections issues are resolved promptly;
• Conducting Win-Loss analyses and following up on insights;
• Leading knowledge-sharing initiatives and professional development efforts.

Requirements

• Solid experience in a customer success or account management role within SAAS industry;
• Understanding of Qualification Methodologies such as MEDDPICC;
• Ability to take initiative, solve problems efficiently, and maintain a customer-focused approach;
• Highly analytical with a strong sense of urgency, responsibility, reliability, and attention to detail;
• Excellent communication and relationship-building skills;
• Experience within the Banking sector is welcome;
• Capacity to work cross-functionally and contribute to business growth;
• Ability to effectively manage time and prioritize tasks.

What we offer

• A collaborative culture of development where success is celebrated and personal growth is prioritized;
• The opportunity to work directly with some of the largest and most innovative banking and corporate businesses in the world;
• You will be pushed outside of your comfort zone, tackling new challenges each week and building a career with a market-leading organisation.

Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Annual Profit Share Bonus

• Comprehensive Pension Plan

• Home, office or commuting allowance

• Generous vacation entitlement and option for sabbatical leave

• Maternity, Paternity, Adoption and Family Care leave

• Flexible working hours

• Personal Choice budget

• Variety of online training courses and career roadshows

• Wellbeing programs and gym facility in the office

• Internal communities and networks

• Various employee discounts

• Recruitment introduction reward

• Work from anywhere

• Employee Assistance Program (global)

• Annual Event

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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