Overview

Fitch Learning is a leader in financial services training delivering learning solutions for apprentices, graduates, and those with 10+ years’ experience. Our offerings include expert faculty, e-learning, coaching, and blended assessments to improve individual and collective business performance. Fitch Learning is a Fitch Solutions company.

We are seeking a Learning Solutions Specialist (corporate title: Senior Associate), based in our Manchester office.

About the Team: The Learning Solutions Manager leads the Client and Learner Services team in delivering sophisticated client learning programs and solutions worldwide. The purpose of this role is to oversee and support the delivery of learning solutions that combine complex instructor-led programs with e-learning. The role works directly with clients and learners to ensure an excellent experience within agreed timelines, while managing internal processes, financial controls, and quality standards.

What You’ll Do

• Partner with client L&D teams to understand learning outcomes and requirements; define success metrics and demonstrate achievement against them
• Collaborate with product, digital learning, and content teams to ensure platforms and content align with desired outcomes and deliver an excellent learner experience
• Create comprehensive project plans and schedules for all elements of solution delivery; share with internal and external stakeholders and proactively monitor risks and issues, escalating as needed
• Manage end-to-end delivery of learning solutions, including work requests, logistics, learner onboarding, platform access, assessments, feedback, reporting, and invoicing
• Handle high volumes of queries from clients, learners, and internal stakeholders, ensuring timely, accurate responses

Candidate Profile

• Proven experience managing clients and stakeholders in Learning and Development environments
• Experience designing learning programs and solutions
• Strong organizational skills with a track record of managing multiple projects simultaneously
• A proactive mindset—quick to act, thinking ahead, and mitigating risks before they occur
• Strong influencing skills, with the ability to build relationships with internal teams, clients, and learners
• Experience working in a fast-paced, service-led environment
• Exceptional attention to detail, plus strong time management and prioritization skills
• Excellent verbal and written communication skills

What Would Make You Stand Out

• Strong grasp of learning outcomes and learning management systems, including setting success measures and optimizing learner journeys
• Prior experience in the learning industry with knowledge of the local market, competitive landscape, and relevant macroeconomic factors

Why Choose Fitch

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Compensation

Expected base pay range for the role will be £35,000–£40,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

For more information, please visit our websites: www.fitchratings.com www.fitchsolutions.com www.fitchlearning.com