Overview

Join to apply for the Guest Services Manager - Night role at Staycity Group. Wilde is a thriving, exciting and rapidly expanding aparthotel operator with properties across iconic European cities. We’re looking for our next Guest Services Manager - Night to work with our Guest Services Hosts and the wider team across public areas, lobby, reception and R&B spaces. Embrace a high-paced, evolving environment and bring your enthusiasm and curiosity. At Wilde, we’re a diverse and inclusive team that values your unique contribution.

Benefits

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers based on core values and property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme – up to £/€550
• Cycle to work scheme to support a healthy lifestyle and the planet
• Education Support to foster new skills
• Volunteer days: 2 paid volunteer days per year
• Employee Assistance Program (EAP) for you and your family
• An extra day off to celebrate your birthday

We would love you to have

• 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector
• Knowledge of Front Office operations
• Some previous F&B/Barista experience preferred but training can be provided

What you can do for us

• Endless Opportunities in One Space: Welcome guests and contribute to a dynamic lobby, bar, and host stand while collaborating with multiple departments
• Be the Ultimate Brand Ambassador: Represent Wilde with enthusiasm and pride
• Make a Lasting Impact: Use confident communication and teamwork to create memorable guest experiences
• Stay Driven: Aim for excellence and contribute to collective success
• Exemplify Excellence: Greet guests warmly and make them feel at home
• Understand Your Guests: Learn preferences to provide personalised service
• Set the Mood: Manage details that enhance the guest experience
• Master Every Shift: Open, swing, or close with seamless operations and safety focus
• Push the Boundaries of Excellence: Seek opportunities to innovate and improve
• Lead with Kindness and Respect: Foster a culture of inclusivity and respect
• Engage with the Community: Participate in local charity events and initiatives

Start your Wilde journey today! Take the leap and click "apply" now!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality