Join to apply for the Guest Services Manager role at Staycity Group

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.

We are on the search for our next Guest Services Manager to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and F&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we are a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

Benefits:

• Flexible working patterns
• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme - earn up to £/€550
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector
• Knowledge of Front Office operations
• Some previous F&B/Barista experience is preferred but training can be provided

What you can do for us:

• Endless Opportunities in One Space: welcoming guests or crafting the perfect cocktail in our dynamic lobby, bar, and host stand, maintaining a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service.
• Be the Ultimate Brand Ambassador: take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
• Make a Lasting Impact: master communication and teamwork to create memorable experiences for every guest.
• Stay Driven, Stay Motivated: strive for excellence daily—set ambitious goals and exceed them; we push boundaries and celebrate our collective success.
• Exemplify Excellence at All Times: greet guests warmly from arrival, ensuring they feel welcome and at home.
• Understand Your Guests: learn preferences and needs to provide personalised, thoughtful service.
• Set the Mood: create the right atmosphere through details like lighting and cleanliness.
• Master Every Shift: ensure seamless operations during opening, swing, or closing shifts, including health & safety and complaints management.
• Push the Boundaries of Excellence: continuously seek opportunities to improve.
• Lead with Kindness and Respect: foster a culture of respect and inclusivity.
• Engage with the Community: participate in local charity events and initiatives.

Start your Wilde journey today! Take the leap and click "apply" now

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Hospitality

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