Head of Client Services role at Flixmedia (an Advantage Smollan company). Full-time, Permanent. Salary: Competitive salary + bonus. Working: 37.5 hours per week, Monday to Friday. Location: Farringdon, London EC1R.

Flixmedia is on the hunt for a commercially-minded, strategically-driven Head of Client Services to take our global brand partnerships to the next level. This is a high-impact leadership role reporting to the Chief Commercial Officer. You’ll lead our Client Relationship Managers (CRMs) to retain, deepen, and grow an already enviable portfolio of household-name brands — while shaping the future of our service offering and launching innovative new solutions.

Overview

Flixmedia is seeking a commercially-minded, strategically-driven Head of Client Services to lead global brand partnerships and elevate our service offering. This is a high-impact leadership role reporting to the Chief Commercial Officer. You’ll lead the Client Relationship Managers (CRMs) to retain, deepen, and grow a portfolio of household-name brands, while shaping the future of our service offering and launching innovative new solutions.

Responsibilities

• Lead a high-performing team managing top-tier global brands.
• Drive YoY revenue growth and client retention in a highly commercial environment.
• Work at the intersection of strategy, technology, and ecommerce influencing senior stakeholders worldwide.
• Oversee all brand relationships across multiple sectors and verticals, ensuring service excellence and measurable ROI.
• Coach and develop CRMs to hit and exceed revenue targets.
• Drive upsell and cross-sell opportunities by introducing new capabilities to existing accounts.
• Lead executive-level pitches, proposals, and QBRs with C-suite and VP-level decision makers.
• Ensure accurate forecasting and pipeline management through Salesforce.
• Foster cross-team collaboration with BDMs to spot and close new opportunities.

What We’re Looking For

• Commensurate years’ senior account management experience in a results-driven, high-growth environment.
• Demonstrable track record leading high-performing teams in a sales or client services capacity.
• Experience in digital media, technology sales, ecommerce, or content syndication.
• Proven ability to launch new products, scale revenue, and manage C-level relationships.
• Data-driven mindset — able to forecast, analyse, and optimise with precision.
• Natural leader with a collaborative, hands-on approach to team success.

What You’ll Get

• Competitive salary and performance-based bonus
• Contributory Pension, Death In Service
• 24 days holiday (rising to 27) + bank holidays + birthday day off
• Health perks: Medicash scheme, wellbeing apps (Calm, WeCare, FoothFairy) and enhanced parental pay
• Exclusive discounts: Perkbox, Tastecard
• Flexible working environment, including opportunities for remote work
• A collaborative, high-performance culture with significant opportunities for growth
• International travel and events attendance
• Sales incentives, events and SPIFFS, dinner nominations (up to £100)

About Flixmedia

At Flixmedia, we connect the world's top brands to retailers across the globe, delivering content and experiences that enrich eCommerce shopper journeys. With 20+ years in the e-commerce technology industry, we combine content, technology, and a global retailer network to turn browsers into buyers. Our reach spans 1600+ retailers across 90+ countries, serving content for 150+ of the world’s largest brands to billions of shoppers.

Our Culture

Experience matters - we value people for who they are and for their knowledge, skills and experience. We have been recognized as a Great Place to Work and Sunday Times Best Places to Work for three consecutive years. We foster a fast-paced environment with strong alignment on strategy and goals, enabling curiosity and continuous improvement.