Overview

Our Chief Commercial Office have the new opportunity to join them as Head of Commercial Banking

This role will bring to life the Group’s Commercial Banking business with full accountability for the national Relationship Management team including the leadership roles of Head of Regions (North, South & Midlands), Business Development & Customer Relationship Support.

The role will include working with product heads to define and implement segmented propositions for our identified target customers, to deliver an improved customer service proposition and to re-balance the customer base via optimised delivery channels.

It will produce the strategy and business plans for Commercial Banking function whilst identifying and implementing market leading customer outcomes that are routed in our customer principles and standards and aligned to the Groups strategic plan.

Understanding a diverse customer needs and market trends to improve what is offered to create a better customer experience and sustainable returns will be key as well as being responsible for the identification and management of risks and controls in line with risk appetite and policy.

The role will also translate strategy and business plans for team members and define objectives for the management team that ensure delivery of these (customer service, balance sheet management, profitability, liquidity, capital management, risk, colleague development and engagement etc.) over the short and medium term.

The role holder will put our members and customer‘s first, bringing significant experience in Commercial Banking and understanding the regulatory and commercial context to achieve growth and success.

Benefits:

• Car allowance
• Private medical and health screenings
• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with matched contributions
• Maternity, paternity and shared parental leave
• Extensive wellbeing support
• Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society here

This role can operate from either our Head Office campus in Coventry or our Manchester office but as a Group role, travel to both locations will be required. A team-led hybrid working arrangement is in place.

We reserve the right to close this advert early if we receive a high volume of suitable applications.

Responsibilities

• Lead the national Relationship Management team including the leadership roles of Head of Regions (North, South & Midlands), Business Development & Customer Relationship Support.
• Define and implement segmented propositions for identified target customers in collaboration with product heads to improve customer service and re-balance the customer base via optimised delivery channels.
• Develop and implement strategy and business plans for the Commercial Banking function, identifying market leading customer outcomes aligned to customer principles, standards and the Group’s strategic plan.
• Understand diverse customer needs and market trends to enhance what is offered and deliver sustainable returns, while managing risks and controls in line with risk appetite and policy.
• Translate strategy into team objectives and ensure delivery across customer service, balance sheet management, profitability, liquidity, capital management, risk, colleague development and engagement in the short and medium term.
• Maintain a customer-first approach and apply significant commercial banking experience to achieve growth within regulatory and commercial contexts.

Qualifications

To be successful in this role it’s essential you have:

• Proven financial services leadership experience in a senior-level Business or Commercial Banking role
• Experience of commercial bank lending across a range of sectors, with large loan lending experience
• Experience of working with credit risk on large lending cases, strategy development & oversight
• Experience of developing and delivering strategy and associated business plans.
• Expert knowledge of the regulatory requirements and rules that govern business activities
• Demonstrable expertise in commercial management
• Strong analytical, organisational, and communication skills, capable of translating complex challenges into actionable insights.
• Exceptional leadership and interpersonal abilities, with a track record of fostering cross-functional collaboration and influencing
• Experience of operating in a fast-paced and rapidly changing environment with multiple high-priority demands
• Adept at managing relationships, securing stakeholder buy-in, and driving alignment across diverse teams

Desirable experience will be:

• Evidence of leading through an integration
• Skilled at navigating shifting priorities and evolving market conditions in a dual organisational setting

About us

We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

All together, better.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Location

Coventry-Binley Business Park