Job Title: Head of Digital Delivery Management and Business Analysis

Band: 6

Salary: £72,771 - £80,776

Location: Liverpool/Newport/Norwich/Birmingham

Terms: Permanent

Hours: Full Time/ Compressed Hours

Closing Date: 06/10/25

CCS: What We Do

We are the largest public procurement organisation in the UK. We help thousands of public and third sector buyers in the UK with over £20 billion being spent through our agreements each year.

There has never been a better time to join CCS, as we aim to make public sector procurement as simple as possible through the digitisation of our workflows, we embrace the latest technology and invest in our people offering excellent career development opportunities.

If you can see yourself contributing to this journey, supporting the public and joining our diverse team of over 800 colleagues, the next chapter of your career may be with our #CCSFamily.

Job Summary

The Head of Digital Delivery Management and Business Analysis will oversee the planning, coordination, and delivery of critical digital projects and program delivery, ensuring alignment with organisational objectives. This role demands strong leadership, analytical expertise, and an ability to manage complex change initiatives across the organisation.

Directorate Overview

The Digital & Data Services (DDS) directorate is at the heart of CCS's digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We're building a world-class digital capability that will revolutionise how the public sector buys common goods and services.

Team Summary

You will be joining the team responsible for ensuring digital projects, products and services have the right level of capability and capacity to deliver effectively and efficiently.

Key Accountabilities

• Lead and develop the Digital Delivery Management and Business Analysis functions, fostering a culture of excellence and continuous improvement.
• Build and Lead the community of practice and build capability and excellence in delivery management and business analysis.
• Develop and execute strategies for end-to-end delivery of IT projects and programmes, ensuring they are completed on time, within scope, and within budget.
• Act as a key stakeholder liaison, coordinating with senior management to align digital projects with organisational goals.
• Develop and maintain the digital delivery management frameworks, methodologies, and standards including agile and lean practices.
• Monitor and report on delivery progress, risks, and issues, ensuring effective mitigation and resolution.
• Promote best practices in business analysis, including requirement gathering, process optimisation, and stakeholder engagement.
• Contribute to business case development and drive the realisation of benefits and value from digital change initiatives.
• Manage resource planning, capacity, and utilisation across multiple digital projects to promote effective cross functional delivery
• Experiment with new and innovative ways of working to enhance delivery across the enterprise and generate successful outcomes.

Essential Criteria

• Strong track record in digital and non-digital stakeholder management/engagement with the ability to resolve conflicts and issues
• Experience in driving digital transformation and IT solution delivery.
• Extensive experience leading IT delivery management teams, with a strong background in managing complex IT projects and programmes.
• Deep understanding of IT project methodologies, including Agile, Prince2, or similar frameworks.
• A relevant certification such as Prince2, PMP, Scrum, Agile, Business Analysis

Success Profiles

You will be assessed against the following Behaviours:

• Leadership
• Communicating & Influencing
• Delivering at Pace
• Making Effective Decisions

You will be assessed against the following Technical Skills

• Business Analysis
• Agile and Lean practices

What we will offer you

• Competitive salary
• Generous pension scheme
• A discretionary non-contractual performance related bonus
• Working remotely in addition to working in advertised office location
• Flexi time scheme (available for B1-B6)
• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

We are committed to equal opportunities and welcome applications from all sections of the community. We are a flexible business and our smarter working model allows our colleagues to benefit from a mix of home and office working.