Overview

Wellbeing Counsellor
Salary: £(phone number removed) FTE
Hybrid or office based position

Portfolio are exclusively representing our Client who are a trusted health and wellbeing network that have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, providing 24/7 caring and compassionate support services to employers across private, public and non-profit sectors. This is a great opportunity to join the industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline, completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling with clients. Hours contributed can count towards BACP accreditation.

Responsibilities

• Providing an efficient and effective telephone counselling service to all callers
• Demonstrating the ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
• Providing "in the moment" support to callers, adopting a Solution Focused approach and achieving a one call resolution

Essential Skills and Competencies

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
• 12 months post qualification experience
• Registered member of the BACP or equivalent (or COP booked)
• Relevant telephone experience
• High level of computer literacy (MS Office, Word, Excel and PowerPoint)
• High level of organisational ability; ability to work to tight deadlines and targets
• Good communication and customer service skills

Desirable Skills and Competencies

• Accredited with the BACP or eligible for the accreditation process
• EAP experience
• Experience of working within a target driven environment

Employee Benefits

• BACP (or equivalent) membership and accreditation paid for
• BACP CBD Hub
• Up to £70 per month for supervision
• Monthly incentives such as weekends away
• 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme after 6 months and successful completion of probationary period
• Cycle to work scheme after 6 months and successful completion of probationary period
• Access to Employee Assistance Programme
• Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink – Fab Friday
• Company incentives, access to discount schemes
• Discounted glasses/contact lenses prescription