Wellbeing Counsellor

Hybrid or office based position

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio is proud to be exclusively representing a trusted health and wellbeing network that has been making a positive difference in over 15 million lives. We are looking to add a Helpline Counsellor to their team. The client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.

Location: Hybrid (remote or office)

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling clients - one hour can be counted towards BACP accreditation.

Day To Day Responsibilities

• Providing an efficient and effective telephone counselling service to all callers
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
• Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution

Essential Skills And Competencies

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
• 12 months post qualification experience
• Registered member of the BACP or equivalent (or COP booked)
• Relevant telephone experience
• High level of computer literacy (MS Office, Word, Excel and PowerPoint)
• High level of organisational ability; ability to work to tight deadlines and targets
• Good communication and customer service skills

Desirable Skills And Competencies

• Accredited with the BACP or eligible for the accreditation process
• EAP experience
• Experience of working within a target driven environment

Employee Benefits

• BACP (or equivalent) membership and accreditation paid for
• BACP CBD Hub
• Up to £70 per month for supervision
• Monthly incentives such as weekends away
• 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme after 6 months and successful completion of probationary period
• Cycle to work scheme after 6 months and successful completion of probationary period
• Access to Employee Assistance Programme
• Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday
• Company incentives, access to discount schemes
• Discounted glasses/contact lenses prescription