Housing Apprentice

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Job Title: Housing ApprenticeContract Type: 18 months - ApprenticeSalary: £10 under 21 / £12.21 over 21Working Hours: 35 hours per weekWorkingPattern: Monday-Friday 9-5Location: around central London / HybridIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as Housing ApprenticeIn this role you will support the London Housing services team, to pro-actively manage, maintain and improve designated social housing neighbourhoods; working towards dealing with all aspects of tenancy conditions, including service failures, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets. Your tasks including but not limited to, communication with customers via or customer management system CRM, assisting mutual exchanges, offering patch cover housing officers when required, system changes to reflect tenancy changes and updates. About youWe are looking for someone with: Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.

Proven track record of delivering a customer service function, preferably in the housing sector although not essential.
Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.
Excellent attention to detail with the ability to work under pressure
Ability to remain calm in a pressurised environment.
Proficient use of a range of IT packages including Microsoft Office.
Excellent team player who can work flexibly to meet business requirements.Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:
Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

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