Overview

Housing Solution Advisor - Housing Solutions

37 hours per week

An exciting opportunity has arisen for a dedicated individual to help clients at risk of homelessness or living in unsuitable accommodation. We are seeking front line Housing Solutions Advisors to join a team that makes a difference and transforms lives.

Responsibilities

• Undertake homeless assessments and process applications to the Authority's Common Housing Register.
• Work to prevent homelessness by producing innovative solutions for clients remaining in the home or finding alternative accommodation.
• Manage a complex and detailed caseload in line with Bridgend’s service standards.
• Plan and prioritise work effectively to contribute towards a high‑quality housing service.
• Work collaboratively with partner agencies to prevent homelessness and reduce reliance on temporary accommodation.
• Respond adaptively to changing circumstances; work well under pressure and use initiative.
• Protect children, young people or adults at risk as a core responsibility of all council employees.
• Greet customers through the medium of Welsh (a requirement for this post).
• Engage with the Team Manager for discussions about the role and application process where needed (contact details provided in the original posting).

Qualifications & Requirements

• Experience of managing complex and detailed casework, including homelessness prevention casework.
• Experience of homelessness legislation and making enquiries and legal decisions in line with statutory duties of a local authority.
• Ability to work collaboratively with partner agencies and to adapt to changing circumstances.
• Good problem-solving skills, assertiveness balanced with sensitivity, and the ability to work as part of a team.
• Ability to greet customers through the medium of Welsh is a requirement.
• Ability to plan, prioritise and manage own workload to meet service standards.

Additional Information

• Hybrid Working Policy applies to this post, outlining how working hours are split between home and office.
• Closing Date: 15 October 2025
• Shortlisting Date: 17 October 2025
• Interview Date: 28 October 2025

Benefits

Benefits to working at Bridgend County Borough Council